Customer Service Manager
Resume:
Highly motivated professional with proven track record of quality
performance. Demonstrated ability to work well with a variety of
departments, clients, vendors, and customers. Knowledgeable in evaluating
organizational needs with demonstrated skills and techniques to efficiently
prioritize and strategize. Willing to 'go the extra' mile to meet company
and client needs.
Summary Of Skills
Interpersonal/Organization: Cultivates and maintains positive work
relationships that gain the respect and trust of peers, management,
clients, and suppliers. Recognized as an effective team leader and team
player with a strong sense of initiative and desire to achieve. Self-
assured in level of service in face-to-face meetings, on the phone, and in
writing. Unique ability to relate with a variety of personalities and
individuals. Resourceful, creative, and solution orientated with keen
attention to detail. Possesses excellent multi-tasking abilities and
communication skills under diverse scenarios.
Business Administration/Management: Self-starter with ability to evaluate
business operations, financial planning, policies, personnel needs, and
procedures for the advancement of company services. Able to review work
flow practices and implementing changes to improve work flow, efficiency,
and productivity. Disciplined, dedicated, and hard-working with a solid
commitment to exceeding expectations.
Marketing: Detailed in the coordination and organization of events,
researching projects, and bringing multiple projects in on time as well as
within budget. Develops strong working relationships with suppliers to aid
in the proper development and completion of projects that will meet client
objectives.
Professional Experience
Brooks Construction Services, Inc., Sioux Falls, SD
June 2010-Present
Office Manager
. Handle incoming phone calls giving information to callers, taking
messages, or transferring to appropriate individuals.
. Schedule daily appointments for estimator.
. Review invoices and prepare and process accounts payable checks for
Brooks Construction and Apex Property Management.
. Handle accounts receivable payments and maintaining proper accounts
receivable records for Brooks Construction and Apex Property
Management.
. Compile payroll information producing payroll checks and maintaining
necessary payroll records.
. BNI International, a business networking group, weekly networking
meetings.
DBR Enterprises, Inc., Sioux Falls, SD
March 2008-December 2009
Chief Operations Officer
. Oversee all aspects of daily operations of the business including
building maintenance, leasing information, and utilized office
equipment vendors.
. Perform human resource duties including payroll, creating and
maintaining the company handbook, hiring and managing employees, and
administer company benefits.
. Assist with accounting functions of the company supervising company
finances; invoicing, accounts payable, and collections.
Professional Experience (continued)
East Dakota Educational Cooperative, Sioux Falls, SD
June 2006-March 2008
Assistant Business Manager
. Create and maintain employee files.
. Assemble new benefit packets as well as conduct new employee
orientations.
. Administer company benefits for the employees and employers.
. Create a weekly employee e-mail newsletter.
. General office duties include answering phones, distributing mail,
make copies, and handled the petty cash box.
Capital Card Services, Sioux Falls, SD
February 2003-June 2006
Marketing Coordinator
. Create monthly mailing programs for three clients over three month
time period.
. Keep an accurate inventory of the each of the three client's mailing
products as each has different components as part of their mailing.
. Prepare pricing of mailing and purchasing of the products required.
Citibank, N.A., Sioux Falls, SD May
2001-February 2003
Customer Service and Sales (2002-2003)
Collections (2001-2002)
. Answer incoming calls from card members regarding all aspects of their
account including credit extension, payments, statements, errors,
disputes, sending new cards, fraud, security issues, account features,
consumer rights, applications, and special promotions.
. Locate customers with delinquent accounts then attempt to arrange for
agreeable payment schedule.
Education
Bellevue University, Bellevue NE
Masters for Management Communication (In Process)
Concentration in Human Resource Management
Bellevue University, Bellevue NE
Bachelor for Marketing Management (2008)
Accomplishment: Dean's List
Southeast Area Technical Institute, Sioux Falls, SD
Associate Degree, Business Administration and Marketing
Community Involvement
Volunteer, Junior Achievement
Classroom Volunteer, 5 years
References
Anna Andachter
Phoenix Business Services
2301 West 50th Street
Sioux Falls, SD 57105
605-***-**** (Work)
605-***-**** (Cell)
Orville Lund
Financial Advisor
909 West 2nd Street
Winner, SD 57580
605-***-**** (Home)
605-***-**** (Cell)
Judy Sultvedt-Bartz
39290 300th Street SE
McIntosh, MN 56556
218-***-**** (Home)
612-***-**** (Cell)
Kyle Kannas
608 Russell Street
Luverne, MN 56156-1509
*******@**.***
Sue Nothdurft
116 West Doral Ct.
Sioux Falls, SD 57108
605-***-**** (Home)
605-***-**** (Cell)
Nancy Fregon
The Cake Lady
Tea, SD
*****@************.***
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