Project Manager Customer Service
Resume:
D avid S. Wilson
Draper, Utah 84020
**********@*******.***
OBJECTIVE
An IT position within your Company
SKILLS PROFILE
MCP Windows 2000
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MCDST Windows XP
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Windows 7 training
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Desktop, Systems, and Network support
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Microsoft Product support
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Project management training and experience
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Lean Six Sigma experience
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Excellent customer service skills
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EMPLOYMENT HISTORY
RCS Analyst 2006 August 2010
Cardinal Health, Kansas City, MO and Salt Lake City, Utah
• Desktop, network, and systems support for local warehouse facilities.
• Involved in creating department SharePoint site.
• Server Refresh Project with other sites in my region
• Train new hires in West region
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Onsite Project Coordinator 2009 2010
Cardinal Health, US Projects
• Onsite project manager for Infrastructure \ Network Refresh projects.
• Facilitated a $4.1Mil project to upgrade the technology infrastructure in 7 major distribution centers
with an annual revenue stream in excess of one Billion dollars
• Provided leadership for all onsite installation teams including Vendors, Desktop \ Support and
Network \ Wireless.
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• Support Analyst 2006
• Technisource, Overland Park, KS
• Worked at Sprint National Headquarters
• Computer Refresh Project
• Desktop and network support
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• IT Analyst I 2000 2006
• Shawnee Mission Schools, Overland Park, KS
• Desktop, network, and systems support for schools throughout the district
• Supported both Microsoft and Apple platforms
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Elevator Installer 1988 2000
IUEC local 12 and 19, Seattle, WA and Kansas City, MO
Installation, modernization, service, and repair of elevator and escalator systems.
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• Major project coordination
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1986 1988
C onstruction Project Coordinator
Montgomery Elevators, Moline, IL
1986 1988
Onsite Project Management
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High rise elevator construction projects.
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Coordinate with project, local business office, corporate office,
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manufacturing plants, and outside vendors
1979 1986
Warehouse Order Picker
John Deere PDC, Milan IL
EDUCATION
Geneseo High School, Geneseo, IL
University of Kansas, Lawrence, KS
St. Ambrose College, Davenport, IA
Baker University, Overland Park, KS
New Horizons
R eference available upon request.
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