Project Manager Human Resources

I N D I A L E N O I R

**** * ****** *** *****, OK 74112 918-***-**** **********@*****.***

H U M A N R E S O U R C E S S P E C I A L I S T

Extensive background in HR specialist affairs, including experience in employee recruitment and

retention, staff development, mediation, conflict resolution, benefits and compensation, HR records

management, HR policies (FMLA, LOAs) and legal compliance.

Demonstrated success in negotiating win win compromises, resolved numerous internal conflicts

through strategic partnership with Corporate and District Level Employee Relations.

HR Skills

Employment Law Staff Recruitment & Retention Orientation & On Boarding

FMLA/ADA/EEO/WC Employee Relations Training & Development

Mediation & Advocacy Benefits Administration Performance Management

HRIS Technologies HR Program/Project Management HR Policies & Procedures

Professional Experience

CDR Assessment group Tulsa, OK

Provides consulting services for leadership development (LD) and psychological assessment testing

Client Services Coordinator, 2006 to Present

Primary Project Manager for over 50 Leadership Talent and Development clients worldwide. Established online access and

processed over 4000 psychological assessments for clients. Managed project scheduling for clients to include debriefing

schedule. Developed new processes for easier handling of special projects within client organizations. Handled daily office

clerical responsibilities to include ordering supplies and equipment repair.

Key Results:

Developed key processes to ensure scheduling flow.

Established relationship building skills with clients to ensure rapport and reliance.

Numerous emails of praise from clients for excellent customer service.

Professional Experience (continued)

Mervyns Tulsa, OK

National Chain of retail stores

Department Lead, Human Resources, 2002 2006 HR Assistant, 1990 1997

Recruited, interviewed, and managed all aspects of on boarding to include new hire orientation. Worked

with upper management to support corporate endorsed HR policies and procedures. Managed leave of

absence programs and personnel records, administered benefits enrollment and programs, and handled

HR generalist workplace issues.

Key Results:

Trained 17 member management team on interviewing techniques and best practices, one on one

coaching sessions that contributed to sound hiring decisions.

Reworked new hire orientation program to include HR information and company resources.

Reduced turnover percentage to 68% from 120% within 6 months.

Fostered a teamwork/open door environment conducive to positive dialogue across the

organization. Provided stability within position when turnover was high.

Established HR networks with corporate to help resolve numerous payroll and benefit issues.

Controlled documentation of 100+ personnel files complying with Federal and State Laws.

Levels I and II Certified in HR procedures including FMLA and LOA, HRIS.

Coordinated all customer related accidents.

Built strong partnership with internal Loss Prevention to help support the Drug Free Workplace policies and procedures.

Also brought resolution to several internal theft and dishonesty cases with the help of this partnership.

Partnered with exempt level staff as well as Regional and Corporate Level HR and Employee Relations Department to

help resolve internal conflict, religion in the workplace issues, disciplinary actions including correction action and termination.

Maintained 100% compliance on Work Opportunity Tax Credit (WOTC).

Coordinated all Employee Incentive Programs to help build morale.

Attended internal college level certification courses at Meryvn’s University, in Dallas, TX to include payroll process,

background checks, compensation, benefits, I 9 documentation, OSHA, ADA and sexual harassment.

Also previously held this position from December, 1990 to February, 1998.

Education & Certifications

University of phoenix Tulsa, OK

Associate of Arts in Business, Graduating November, 2010 with 3.9 GPA

Accepted into Bachelor of Science in Business – Human Resource Management Program (anticipated

graduation date, March, 2012)

Activities: Worked full time hours concurrently during college as Client Services Coordinator for CDR.

HR Designations:

Levels I & II in Department Lead of Human Resources Training, Dallas, TX 2002 2006

Of Note

Professional Development:

Completed training in the areas of recruiting, LOAs, FMLA, workers’ compensation, employee and

labor relations, and workplace safety/security.

Coordinator of the Year

Chosen for PeopleSoft Committee to establish new order processing procedures

Affiliations:

Tulsa Area Human Resources Association (TAHRA), Tulsa, OK

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