Customer Service High School
Resume:
Objective
A highly motivated individual; with more than 4 years of work experience in
customer service, business, contracting, and food services; seeking to
advance towards a career in secretarial work and business management.
Qualifications
. Customer Service
o Excellent communication and people skills
o Provide excellent customer experiences - anticipating needs and
empathizing with diverse customers
o Speak clearly
o Listen and respond to requests, and follow up to assure complete
satisfaction
o Quickly identify and resolve problems
o Outstanding upselling ability without over-selling
. Food Serving
o Thorough knowledge of restaurant systems and procedures
o Incredible memory with the proven ability to quickly learn all aspects
of new menus and specialties
o Accurately and quickly take and place all food orders
o Answer all questions about cooking methods, menu items, specials, and
prices
o Prepare and check food for appearance, temperature and portion size, and
deliver orders in a timely fashion
o Talented at lifting and carrying Large amounts of food safely, securely,
and gracefully
o Reputation for putting guests at ease and maintaining composure in
stressful situations
o Routinely manage large crowds and table-stations on busy Friday and
Saturday night shifts
o Consistently exceed sales goals by effectively managing sections and
multi-tasking
o Dedicated to maintaining a clean dining room and adhering to all safety
and legal standards
. Teamwork, Leadership, & Management
o Team player; noted for volunteering to work additional shifts
o Ability to motivate others in providing superb service
o Good Team Building Skills
o Experienced in leading teams, delegating work, enforcing policies, and
ensuring assigned tasks are completed
o Keen attention to detail, ability to prioritize workload under pressure,
and increase pace as workload demands
o History of providing clear, polite, and positive communication with
diverse guests and co-workers to ensure seamless order placement
. Computer - Office Work
o Excellent writing and accounting skills; took many writing and
statistics courses in fulfilling BA requirements
o Familiarity with the Windows and Macintosh operating systems
o Good keyboard typing speed (exceeding 70 words per minute) PLUS
familiarity with the shorthand system
o Hands-on experience with software programs like QuickBooks and Microsoft
(Word, Excel, and PowerPoint)
o Electronic correspondence and scheduling using exchange email and
scheduling clients like Microsoft Outlook
o Very organized and familiar with folder and file structuring
. Bilingual in English & Arabic
o Fluent in reading, writing, and speaking the native language 'English'
and a second language 'Arabic'
Experience
. Auditor & Funder (January 2008 - September 2010)
Primary Residential Mortgage, Salt Lake City, Utah
o Entered client's data into the computer system
o Contacted clients via phone, email, and fax to obtain additional
information regarding their mortgages and loan applications
o Processed client's information and performed necessary calculations for
verifying funding eligibility and interest rate
o Was responsible for auditing client's application before sending it to
the closer
o Ensured conditions are met before client's application is approved for
funding
o Networked in the community to advertise for services and finance or
refinance new customers
. Customer Service Specialist & Food Server (January 2008 - Present)
IHOP Corporation, Sandy, Utah
. Customer Service Specialist & Food Server (July 2006 - December 2007)
KFC Corporation, Sandy, Utah
o Provided superior guest service, friendliness, and restaurant
cleanliness using the restaurant's proven systems and routines
o Maintained 100% compliance to all standards; ensured safety of guests
and associates by completing training for food and restaurant safety
guidelines
o Promptly greeted guests and took orders
o Described menu items and daily specials in detail
o Provided recommendations when requested; accurately relayed the various
ingredients and cooking methods
o Handled cash and credit transactions, accurately prepared itemized
checks and discreetly handled payment complications, and inputted orders
o Developed repeat business by establishing close and lasting
relationships with customers
o Ensured that all expectations were met and exceeded by actively checking
up with customers and quickly correcting issues
o Bussed tables and stocked service areas with supplies
o Successfully completed long shifts of 16 hours without appealing tired
Education
. Bachelor of Arts in Business & Marketing (Expected 2011)
University of Utah, Salt Lake City, Utah
. High School Diploma with 3.7 GPA (2008)
Hillcrest High School, Sandy, Utah
References are available upon request
Contact this candidate