Customer Service Sales

Christina R. Ahrens

**** *. ** *** ***. ***

Austin, Texas 78726

Cell: 512-***-****

abjy7l@r.postjobfree.com

Highly motivated leader experienced in marketing, business development, project

management, and administrative duties. Able to quickly assess complex issues, root

cause, develop and communicate effective solutions. Solid understanding of business

relationships and external market forces. Able to interact in diverse, ever-changing

surroundings and manage multiple business partners and relationships.

EXPERIENCE

Household Manager, Austin, TX 2007 - present

Stay at Home Mother

• Fiscal responsibility and accountability including development of annual

budget and allocation of resources.

• Encourages and instructs clients as to best use of their time, gifts and

talents.

• Coordinates and leads events/activities.

• Extensive experience in multi-tasking to completion.

• Decision making authority in all aspects of current role, including

performance reviews and disciplinary actions.

• Volunteers within community.

Time Warner Cable, Austin, TX 2004 - 2007

Marketing Specialist/Administrative Assistant - Time Warner Cable Business Class

• Developed and implemented marketing campaigns for all commercial

products including direct mail, bill inserts, radio, television, telemarketing, direct

sales, e-commerce, fleet and outdoor ads.

• Provided executive level administrative support to the VP of Commercial

Services with a demonstrated ability to improvise, improve procedures, and

meet demanding deadlines.

• Volunteered and assisted corporate and regional leaders to develop case

studies, video sales tools, customer appreciation letters, templates, and to

interpret customer purchasing statistics resulting in better campaigns and more

effective sales tools.

• Organized the details of travel arrangements, corporate agendas and

itineraries.

• Liaison between all impacted departments to ensure proper

communications and reporting practices.

• Wrote realistic marketing plans and formulated strategies for each product

leading to increased sales revenue by 12 - 15%.

• Coordinated press releases, product launches, networking events and

associated event materials.

• Produced monthly reports and updates on sales to measure performance

and effectiveness of campaigns.

• Managed corporate events and two major tech trade shows, and was

named "Most Impressionable".

• Created and maintained inventory of sales materials, promotional items

and other sales tools.

• Successfully managed a $750,0000 marketing budget within 5% of goal.

• Presented marketing programs to executives, sales teams, customer service

center, and other internal departments.

• Built better relationships with sponsors and key business partners to

ensure co-marketing tactics were mutually effective.

Kolar Advertising, Austin, TX 2000 - 2004

Project Manager/Graphic Designer contracted on site for 3M™ Company

• Developed executive-level presentations for new product launches and

corporate quarterly reporting.

• Implemented and refined projects leading to significant R.O.I .savings.

• Effectively managed teams, product marketers and clients to consistently

meet project requirements, deadlines and budgets.

• Responsible for designing the advertising, promotional, technical and web-

based collateral for 3M™ Visual Systems Division products (VSD).

• Organized special events and coordinated corporate meetings to enhance

company morale and to create an overall positive corporate culture.

Austin Regional Clinic, Austin, TX 1998 - 2000

Marketing Representative

• Assisted with the patient/employee customer service line.

• Conducted presentations to new employees and doctors about promotional

services offered by the ARC Marketing and Communications department.

• Managed the ARC website by revising and keeping up to date real-time

information that affected the company on many levels – new doctors, job

postings, contracts, and insurance plans, etc.

• Established an intranet site for ARC employees allowing them to stay

informed about company policies and procedures.

• Conducted needs assessments with doctors resulting in customized

marketing materials that enhanced the specialties of the physicians

and/or clinics.

EDUCATION

Bachelor of Business Administration, Marketing, Tarleton State University

• Recipient, Distinguished Student Award, Tarleton State University

• Letterman, Tarleton State University Softball Team

• self-funded education through academic scholarship and part-time jobs

PROFICIENCIES

• Microsoft Office, Excel, PowerPoint, Word and Outlook

• Quark Xpress and Corel DRAW

• Adobe PhotoShop and Illustrator

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