Customer Service Representative

Location:

Posted:

October 08, 2010

Monica M. Manivath

________________________________________________

abjy3t@r.postjobfree.com

CREDENTIALS

. More than 8 years of customer service representative experience

. 4 years of management experience

. Great communication skills and interpersonal skills

. Professional attitude and work ethic; very dependable

. Background in laboratory techniques while enrolled at UNT; Familiar

with healthcare techniques/protocols

EMPLOYMENT

AutoZone; Denton, TX

October 2005-present

. Parts Sales Manager; Customer Service Representative

. Sales floor supervisor, performed financial transactions, handled

customer complaints, stocked merchandise, trained and oversaw incoming

employees, managed store inventory

. dealt with commercial accounts including local shops and national

chains, handled collections/billing for commercial accounts, reliable

driver in commercial department, hardware installation and systems

configuration

. Helped to raise profits for the commercial and DIY departments while

employed at AutoZone for 5 years

Sonic Drive In

July 2003-August 2004

. Prepared food and drinks, delivered food and drinks, handled customer

complaints, trained incoming employees, maintained facilities, handled

financial transactions

EDUCATION

University of North Texas: Denton, TX

Bachelors of Arts in Biology; expected May 2011

Curriculum Highlights: Microbiology, Cell Biology, Medical Bacteriology,

Organic Chemisty, Biochemistry, Labs for all Biology, Chemistry, and

Physics classes

Lincoln High School: Dallas, TX

Graduated with honors; ranked as #5 in class; G.P.A 3.65

REFERENCES AVAILABLE UPON REQUEST