Customer Service Software

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Position Applied for: Graphic Designer

I have been employed in the printing industry for more than

twenty years, as both a professional graphic designer and a marketing

troubleshooter. Acquiring extensive knowledge of prepress and printing.

Offset and flexographic alike. Producing negatives, mastering printing

plates, performing press checks and authorizing final press proofs.

Progressively moving from a darkroom era into the modern PDF dominated

digital phase printing. Also attaining a dynamic knowledge of wide format

digital printing, I've received well rounded hands on education in

commercial printing. I have personally designed a variety of marketing

materials, and print products that have been extensively used to establish

product identity and have developed political imagery and informational

brochures, catalogs, newsletters, business forms, annual reports, economic

development catalogs, business cards, stationery, tabloids, schedules,

invitations, fliers, large format posters and tradeshow displays. I have

wide knowledge of Adobe software, and have been using desktop publishing

software since 1990. I have developed excellent customer service skills and

I am a notorious multi-tasker who has the tenacity to get the projects

completed in a timely manner and will go above and beyond the to assure the

successful relationship between customer and the company. I establish my

professional relationships within the departments I support, and ensure

that all concerns are addressed and the vital needs of every participating

department in a project are exceeded and delivered expediently. I have

successfully coordinated many project campaigns with a proven ability to

research, design / develop and implement marketing materials, and can

aggressively pursue a developing idea to completion, from a napkin

scratched design to the final press proof to target general and specific

audiences through print, broadcast and the intranet. I have the experience

to do the work and take the initiative to make crucial decisions. I possess

experience in creating bid and quote specifications for print, reviewing

the final bids and recommending vendors based on quality, reliability and

economics. I always take the time to learn from all my team mates and make

every effort to give insight and foster a relationship based on mutual

respect and understanding.

I'm well versed and comfortable utilizing computers and varied

desktop applications. I'm currently Comptia A+ Certified IT Technician. I

definitely have the knowledge and technical skills to successfully complete

my work tasks. I have been upgrading Macintosh, PC, UNIX and Linux related

systems. Comfortably troubleshooting and maintaining various operating

systems software. I have a sound knowledge of Windows XP, Vista, Windows 7,

Server 2003 with Active Directory and also very fluent with Apple

computers. For nearly all my former employers that I worked for I was the

unofficial "Official Tech Guy" whom everyone relied upon to find answers

and do immediate onsite repairs when a technician was not available. I have

developed extraordinary people skills and have become sensitive to the

needs of my co-workers when it comes to the explanation of computer related

issues. I make every effort to be patient, courteous, and remain efficient

when assisting others with a problem, because their computer problem is my

computer problem. Currently I have been configuring wireless routers and

repairing PC systems, while enrolling in Park University, to successfully

complete a bachelors degree in Information and Communication Technology,

and telecommuting sporadically with my current employer.

I have many years of proven work experience, dedication, and

honesty. Within the realm of the computer world I'm well educated in actual

computer repair, diagnostics and system upgrades for both PC's and Mac's. I

can learn anything and do most everything asked of me. I'm positioned to

exceed your expectations and welcome an opportunity to further discuss my

qualifications and candidacy. Thank you for your time and consideration.

Thank You.

Sincerely

Armando Alt

Armando Alt

19022 Armington Dr.

Horizon City, Texas 79928

Cell - 915-***-****

abjy3q@r.postjobfree.com

Highly creative, multi-dimensional, and accomplished graphic designer, also

proficient with Information Technologies and computer hardware coupled with

software. Extensive knowledge of the printing industry, fully capable of

handling various prepress issues and well acquainted with scanners,

printers, imagesetters, film processors and press equipment. An industrious

person of unequaled drive and motivation, who is a team player and

comfortable tackling solo projects. Insightful and passionate about

learning, creating and further developing professional work skills. A

tremendous asset for a potential employer.

Technical Proficiency:

Macintosh Systems 9/10

Windows XP / Vista / Windows 7 / Microsoft Server 2003

PC / Mac Repair and Diagnostics / Virus and Spyware Removal / Rootkit

Removal / Computer Networking

Custom Cabling / Wireless Networking / Router Configuration

Microsoft Office 2010 / Adobe Creative Suite CS4 / QuarkXPress 6.5 /

Macromedia Freehand MX / Lightwave 9.5

Large Format Digital Printing / Print Technologies / Prepress Techniques /

Offset and Flexographic Platemaking

Professional Experience:

Industrial Print & Label El Paso, Texas Dec '01 Present

I originally worked as a freelance, within two weeks was promoted to the

Graphics Coordinator and incorporated many fresh ideas and re-organized the

art department. I established all the prepress for web offset and

flexographic printing, assuring high quality film output, with a trouble

free workflow. Systematically incorporated Macintosh OS 10 into the

workflow and can maintain, troubleshoot and repair Macintosh/PC related

problems, both hardware and software. I have rebuilt and upgraded computers

while developing custom deployment images, configuring network printers,

repairing, upgrading, and configuring PC/Macintosh Computers. Removing

spyware and virus threats. Constructed and installed custom network cabling

and serviced various system software issues. Working well alone and just as

well with others, I maintain all my own equipment and ensure outstanding

quality work with the stellar knowledge of prepress and the graphic design

applications that I practice on a daily basis. I also implemented a PDF

Workflow, enabling the company to recover revenue, inclusive of granting me

greater productivity, since the initial preflight bottleneck and proofing

stages can now be nearly eliminated.

Complete Reprographics., Inc. El Paso, Texas Aug '08 - Apr '09

Commissioned to revive the color department and bring more creativity to

the company's printing business. Dynamically transforming the color

department, and skillfully producing brochures, catalogs, newsletters,

business forms, annual reports, economic development catalogs, business

cards, stationery, tabloids, schedules, invitations, fliers, posters.

Utilizing exceptional design skills to enhance all print projects for the

company. Developing the standards for printing direct to various substrates

with a Mutoh Hybrid 1608, while carefully applying techniques for the

pristine and optimum appearance of all large format color images. I have

also been useful with my computer and networking skills, configuring

network printers, repairing, upgrading, and configuring PC/Macintosh

Computers. Removing spyware and virus threats. Constructed and installed

custom network cabling and serviced various system software issues. I

continually search for improvement and work on my professional skills by

educating myself and researching topics related to the industry. Always

undertaking current knowledge of everything and striving to master the

elements that continue to be crucial in my career.

The El Paso Times. El Paso, Texas July '03 Feb '04

Graphic Designer Level II, commissioned to increase creativity to the Ad

Services Dept. The level of creativity essential to maintain a fresh look

for the ads and the constant demand of a looming deadline has not dampened

my ability to provide quick service and the exemplary level of design

within those time constraints.

El Paso Reprographics Inc. El Paso, Texas Aug '00 Oct '01

Inspired the graphics department back to full force and effected color

corrections on all client files, priming digital images for large format

color printing. Digitally reproduce photographs on a high resolution

scanner, enhance the images as needed appointing them to be incorporated

with artwork for company letterheads, brochures, catalogs, newsletters,

business forms, annual reports, economic development catalogs, business

cards, stationery, tabloids, schedules, invitations, fliers, and posters.

Design, organize and assemble original art for clients collaborating with

local Ad Agencies. Evolving some web designing skills as a webmaster for

the company. Successfully reproduced Gicle prints of original paintings by

local and national painters, acquiring a small but noticeable article

written about me in a local magazine. I also founded the company's

continuing success with a national printer establishing high quality offset

printing.

Autotronic Controls. El Paso, Texas Sep '99 Aug '00

Conceived imaginative artwork for in house graphics team. National and

international ads for all the products manufactured, including a yearend

catalog. Collaborated with others and worked alone on various brochures and

signage to enhance the company presence along the racing circuit. I was

responsible for color corrections, due to my background in color

separations and also assisted in creating packaging materials and

promotional materials for the company, worked dynamically with technical

personnel to create graphics for Federal Proposals and met aggressive

timelines in a constantly changing envioronment.

Guynes Printing Co. El Paso, Texas Mar '97 Sep '99

Digitized photographs on a Crosfield Drum Scanner augmenting the images and

qualifying them to be incorporated with artwork for company letterheads,

logos, brochures, and various advertisements. Design, organize and prepare

original art for clients and collaborate with local Ad Agencies, processing

the files for the final stages of print production. Maintained the Sparc

Sun Server, part of the scanner equipment, which employed the Sun Solaris

operating system.

America Online Albuquerque, NM Dec '96 Apr '97

Technical and Billing Representative. Resolved incoming customer calls

regarding billing situations and technical issues related to their home

PC/Macintosh. Troubleshoot and diagnose these issues and resolve them in an

expedient manner. Staff Artist for the company newsletter, contributing

material towards Headquarters and the company website regarding current

issues from the branch office in Albuquerque.

Southwest Tape & Label Inc., El Paso, Texas Mar '94 Aug '96

Manage art department, file conversion and provide negative material for

photopolymer plate making process. Digitize photographs on a high

resolution drum scanner, appreciating the images and qualifying them to be

incorporated with artwork for company letterheads, logos, brochures, and

various label projects. Illustrate and indelibly store client files,

offsite for storage. Step and repeat digital files for the flexographic

printing process. Compose artwork for offset printing and flexographic

printing.

Taylor Publishing Co. El Paso, Texas Nov '86 Mar '94

Assist Art Director with department management and workload distribution.

Employed the copyprint room, maintenance of airbrush equipment, digitize

photographs, enhance the images as needed and process them to be

incorporated with artwork for yearbook and magazine spreads, photo

retouch/restore. Document inventory in the Art Dept. Fill out requisitions

and related management reports. Layout and artwork digitizer for magazine

and yearbook spreads. Maintain Macintosh computer equipment and all related

peripherals.

Military Experience

United States Marine Corp. Reserve School of Infantry 4 Wks

Sept. 89

BTRY N 5th BN 14th Marine Div. Field Radio Operator Course

8 Wks Nov. 89

Summit HTS STN N&MCRTC Rifle Expert Badge

4810 Pollard St., P.O. BOX 31366 Honorable Discharge

El Paso, TX 79930-0366

Education and Credentials

Comptia A+ Certified IT Technician

Served as Media Relations for the National Honor Society

Served as Vice President and Media Relations for the Student Council

Co-Founded and served as President and Media Relations for the Computer

Club

Park University Ft. Bliss, TX

Currently Enrolled

Bachelors of Information and Communication Technology

Computer Career Center El Paso, TX

Graduated with Honors 11/2009

Network Administrator Course National Honor Society Member 4.0 GPA

America Online Tech School Albuquerque, NM In-

House Training - PC Diagnostics

America Online Billing Classes Albuquerque, NM In-

House Training - Billing Software

Texas Attorney General's Office El Paso, TX

Volunteer

Adult Probation Dept. El Paso, TX

Volunteer

El Paso Community College El Paso, TX

Commercial Art 28 Credit Hours

Gadsden High School Anthony, NM High

School Diploma

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