System Administrator Support Specialist

Chad M. Lumsden

**** * ******* ***.

Gilbert, AZ 85234

480-***-****

abjy3g@r.postjobfree.com

EDUCATION:

DeVry University: Phoenix, AZ

. Bachelor of Science in Computer Engineering Technology

February 2003

Western Wyoming Community College: Rock Springs,

WY

. Completed 4 semesters May 2000

SPECIAL SKILLS:

Software:

. Microsoft Windows 7, XP, Office

. Apple Mac OS X 10.6 Snow Leopard

. Microsoft Visio

. Digidesign Pro Tools LE 7

. Windows Mobile 6.5

. Adobe Photoshop

. Apple Open Directory

. VoIP Telephony Systems

. Google Android OS

. RIM BlackBerry OS

Skills:

. Mac OS X/UNIX Command Line

. Windows Active Directory

. LAN/Wireless Network Configuration

. TCP/IP Networking Protocols

. Audio Engineering - Studio Recording, Mixing, Editing & Live Sound

WORK EXPERIENCE:

Contract Desktop Support Specialist

Scottsdale, AZ

Yelp, Inc. July 2010- Sept

2010

. Mac OS X Desktop Support Specialist for 125+ users; Creating and managing

user accounts using Open Directory; Imaging, configuring and deploying

systems for large groups of new users (60+); Google Apps to manage users,

groups, and shared documents; Asterisk-based VoIP phone system support;

A/V and video conference support (LifeSize); Manage daily ticket queue

(Salesforce); Maintenance of network equipment, Xserves, NAS devices,

patch-panels;

Technical Writer/Apple Desktop System Administrator

Chandler, AZ

Isagenix International Sept 2007 -

July 2010

. Apple Desktop System Administrator for user-base of 40+ employees;

Configure Apple systems to function as fully compliant Windows Active

Directory clients; Configure Apple Xserves to administer Final Cut

Server; Mac OS X Server to create and maintain users and groups; Apple

Remote Desktop to update, control and troubleshoot entire Apple userbase;

Develop 100+ user guides, instructional documentation and companywide

policies and procedures for user environment of 350+ users in 6

countries; Work with Network Engineers, System Engineers, and Desktop

Support Team to draft network topologies and server layouts of production

network; Administer and coordinate change-control documentation

Technical Editor Fountain

Hills, AZ

OpenSystems Publishing Aug 2003 -

Aug 2007

. Technical Editor of PXI, Test & Technology, Embedded Computing

Design, Industrial Embedded Systems, DSP-FPGA.com, and 4 other

OpenSystems publications; Contributing writer;

Overseeing/conducting all aspects of magazine creation including

article recruiting, writing contributions, advertising, editing,

design, and layout; Coordination between advertising staff and

editorial staff for all OpenSystems publications; Resident Apple

Desktop Support Specialist, Database management and maintenance;

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