Customer Service Manager

Jessica Parker

**** ****** *** • EAST POINT, GA *0344 • PHONE: 678-***-****

E-MAIL: abjy2p@r.postjobfree.com

PROFILE

• Certified Public Accountant Candidate

• Certified Loan Processor; Capstone Institute of Mortgage Finance

• Versatile, quick learner who enjoys challenges and adapts well to new situations

• Highly effective in producing desired results in a timely manner

• Experienced in providing phenomenal customer service by thoroughly addressing specific needs

• Excellent proficiency in a number of computer operations and all peripherals such as Microsoft Word,

Excel, Access and AS 400

• Able to work independently or in a team environment and will always go the extra mile

Education:

• Keller Graduate School of Management

• Dual Degree: Masters of Business Administration, Masters of Accounting and Financial

Management

• Graduation: June 2010

• Spelman College

• Bachelors of Arts

• Major: Economics

• Minor: Management and Organization

• Graduation: May 2001

Experience:

Norfolk Southern Railway Atlanta, GA 2006 – Present

Customer Account Representative

• Thoroughly reconcile account receivables

• Manage over 25 customer accounts with receivables up to $10 million

• Provide excellent customer service by answering and resolving billing inquires and/or disputes

Litton Loan Servicing, LP Atlanta, GA 2005 – 2006

Loan Counselor

• Efficiently resolve borrowers questions, complaints and/or concerns

• Provide excellent customer service by offering payment arrangements, credit counseling, financial

counseling, and alternatives to foreclosure and bankruptcy

Walgreens Smyrna, GA 2000 – 2004

Assistant Manager

• Provide phenomenal customer service by efficiently resolving customers questions, complaints

and/or concerns

• Accurately manage store funds by processing vendor invoices and all other billing issues, conducting

cash counts, processing voids, refunds, and exchanges as well as balancing the safe and total daily

transactions

• Effectively lead team by prioritizing, maintaining a positive environment and being sensitive to

employee’s needs

• Efficiently manage store inventory by receiving and inputting vendor products

Contact this candidate