Customer Service Representative

Andree Ziweslin

*** **** ***** **** ********* #453 ( abjy12@r.postjobfree.com ( 469-***-****

Seeking to utilize acquired knowledge, skills and abilities in Science as

a:

Research Lab assistant

. Strong interpersonal skills evidenced by the ability to effectively

communicate both orally and in writing.

. Ability to remain calm, patient and productive in a fast paced

environment.

. Attention to detail, follow-through and time management.

. Able to conduct various tests, prepare and utilize knowledge of

solutions, media and reagents.

Education

UNIVERSITY OF TEXAS AT ARLINGTON, ARLINGTON, TX

Candidate for a Bachelor of Science Degree in Biology to be received

December 2011

Relevant Courses: Anatomy and Physiology, Biology, Chemistry, Organic

Chemistry, Microbiology, Immunology, Statistics

WORK EXPERIENCE

NANNY, PRIVATE HOME - DALLAS, TX FEBRUARY 2005

- PRESENT

. Create a positive child care climate by preparing various activities,

playing games, avoiding conflict situations and nurturing self-esteem.

. Perform various duties including: supervising the children, preparing

and serving nutritious meals, maintaining a safe and healthy

environment, preparing and assisting them with arts and crafts, taking

trips to the park and library, bringing the children to and from

school.

. Maintain a safe environment for the children allowing only authorized

persons near.

. Assist with homework completion directly after school.

Payment Technician, Countrywide Home Loans - Plano, TX October

2004 - January 2005

. Processed payoff payments in accounts receivable for mortgage

customers.

. Closed out mortgage loans once payments were received.

. Contacted customers and mailed correspondence to customers as

necessary to update accounts.

. Researched billing related issues as necessary to process payments of

customers.

. Balanced and prepared end of day reports for payments processed.

Customer Service Representative, Capital One Auto Finance - Plano, TX

February

2004 -

October

2004

. Responsible for responding to customer inquiries and making sure that

any problems they are experiencing are resolved.

. Answering inbound calls from customers.

. Assisted in writing new associate training manual.

. Trained new associates on inbound calling procedures.

. Performed various administrative functions for assigned accounts, such

as recording address changes and purging the records of deceased

customers.

Andree Ziweslin 469-***-****

Page Two

Work Experience (Continued

Account Collections, Capital One Auto Finance - Plano, TX

October 2002 - February 2004

. Responsible for queue management of 75 accounts.

. Adhered to government monetary and collections regulations

. Locating and notifying client of delinquent account by mail and phone.

. Skip tracing

. Arranged for debt repayment and established repayment schedules, based

on customer's financial situations.

. Received payments and posted amounts paid to customer's accounts.

. Monitored and critiqued phone calls of fellow associates.

. Accomplishment: 5 months of 80% success rate in payment follow-through

from customers.

Contact this candidate