Customer Service Manager

Pamela M. Hanson

*********@*******.***

**** ***** **** **** #1-801-***-****

(H)

West Valley, Utah 84119 801-***-****

(Cell)

Profile

* ***** ** ** ****** setting has given me the experience to provide

professional, competent, organized and friendly service to your company and

clients.

Skills

Microsoft Word Effective Communication Dependable &

Timely

Excel Mail Distribution Calm Demeanor

Internet & Email Ten- Key Coy, Scan & Fax

QuickBooks Type 35 WPM Data Entry

Experience

Office Assistant - Customer Service / Prince Perelson & Assoc. - Same Day

Heating & Air 2009-2010

. Courteously answered phone and greeted customers.

. Accurately entered customer information for work order and dispatched to

technician.

. Scheduled appointments for Sales and furnace maintenance.

. Effectively responded to email and fax requests.

Office Specialist / Bruce Plumbing & Heating, Salt Lake City, UT, Nov. 2008

- Aug. 2009

. Drafted 20-50 Invoices from work order weekly.

. Entered Accounts Receivable into QuickBooks for deposits, and print

reports to file with receipt.

. Answered phone and formulated work order and dispatched to technician.

. Contacted and effectively call on past due invoices.

. Calculated time sheets using Ten-Key.

Account Representative - Receptionist / Quality Distribution, Salt Lake

City, UT, 2008-2009

. Retrieve order requests from fax and email - formulate picking ticket and

distribute to warehouse.

. Provide phone support and customer service to customers.

. Mailed all internal office invoices.

. Maintained office equipment.

Owner of Cleaning Business / Pamela Hanson Cleaning, West Valley, UT, 200-

208

. Provide quality and consistent customer service to 9 clients.

. Schedule appointments and maintained company records and receipts.

Shipping Manager / Racore Technology, Salt Lake City, UT, 1997-1999

. Box Shipments and prepare Bill of Lading.

. Maintain receipt of inventory and stockroom.

. Accurately sent and received shipments.

. Effectively communicated with management and staff.

. Maintain accurate records and filing. Also, purchase office supplies.

Education

. QuickBooks Seminar, Salt Lake City, UT

. Office Information Systems, Salt Lake Community College.

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