Customer Service Manager
Resume:
Claudia R. Martinez
**** ******** **. #*, **********, NC 27023
Mobile: 336-***-****
claudia_rodriguez_73 @ yahoo.com
Profile
Dedicated Manager with strong work ethics, ability to built lasting client
relationships, management, decision making, and leadership skills. Proven
ability to delegate, problem solve, prioritize projects, and meet deadlines
without compromising quality. Oversee food selection, and maintain quality
control. ServSafe Certified. Proficient in the use of MS Office 2007
including Word, Excel, Outlook, etc. P&L and Cost of Goods literate.
Bilingual English/Spanish.
Related areas of expertise are:
Customer Service Management
Hotel & Restaurant Management
Quality Control
Sales Management
Recruiting
Professional MOE'S SOUTHWEST GRILL Mar 08 /
Background Restaurant Manager, Winston Salem, NC Present
Oversee restaurant operations. Manage 15 to 20 staff,
including food prep cooks, cashiers, and cooks. Provided
catering service for customers, including menu planning and
food preparation. Recruit, train, schedule, and perform
employee evaluations. Responsible for payroll. Perform
inventory control, purchasing, bank deposits, end-of-day cash
balance, catering delivery.
Performance Highlights:
Helped different stores when they needed a Manager for a
short time for sickness or vacation.
STAFFSTORE INC. Sep 07 - Mar
Bilingual Staffing Coordinator, Charlotte, NC 08
Recruiting in the areas of Light Industrial, Industrial,
Basic Labor, Administration and some higher position like IT
and HR. Perform selection, orientation, employee relations,
applicant tracking, and pre & post assessments. As well as
Training and Development for each Client Company including
Safety Training, Forklift Training, and Administrative
Safety. Organized, coordinated, and perform secretarial
assistance for Branch Manager.
Performance Highlights:
Broke the set weekly goals 3 times in a row. Plus the ability
to fill orders extremely fast.
McALISTER'S DELI Jan 07 - Sep
Restaurant Manager, Charlotte, NC 07
Oversee restaurant operations. Manage 12 to 15 staff,
including food prep cooks, cashiers, and cooks. Provided
catering service for customers, including menu planning and
food preparation. Recruit, train, schedule, and perform
employee evaluations. Responsible for payroll. Perform
inventory control, purchasing, bank deposits, end-of-day cash
balance, catering delivery.
Performance Highlights:
Created an easier training program for Hispanic employees
that where not English literate.
SR. TEQUILA CANTINA GRILL Jun 05 -Mar 08
Restaurant Manager, Charlotte NC
Successfully manage a family restaurant on a part time basis
since May 2006, due to the selling of the 2nd restaurant.
Manage a staff of 8 to 10 employees, including food prep
cooks, servers, and cooks. Provided catering and banquet
service for customers, including menu planning, food
preparation, banquet setup, service throughout the event, and
clean up. Train, and schedule employees. Perform end-of-day
cash balance, inventory control, and purchasing.
Performance Highlights:
Helped several of the BOH crew to better their English
knowledge for an easier communication with vendors.
STAFFMASTERS USA May 06 -Nov 06
Staffing Specialist/Receptionist, Charlotte, NC
Recruiting in the areas of Light Industrial, Industrial,
Basic Labor, Administration and some higher position like IT
and HR. Perform selection, orientation, employee relations,
applicant tracking, and pre & post assessments. As well as
Training and Development for each Client Company including
Safety Training, Forklift Training, and Administrative
Safety. Organized, coordinated, and perform secretarial
assistance for Branch Manager.
Performance Highlights:
Corrected and translated all HR forms to the Spanish language
for an easier and better understanding for the Hispanic
applicants.
HILTON GRAND VACATION CLUB Oct 03 - May
Guest Service Coordinator, Las Vegas, NV 05
Oversaw the First and Final Contact Areas for the Timeshare
Presentation including Front Desk, Breakfast bar, and
Gifting. Trained personnel on Monthly basis on Customer
Satisfaction, as well as Maximize the sales at the Gifting
department for a better profit. Inventory and organization of
office supplies, contacts, and food & beverages supplies for
the breakfast bar.
THE RITZ CARLTON NAPLES Jun 01 - Dec
VIP Club Concierge, Naples, FL 01
Attention to VIP floor. Front desks duties including check in
and out of guests, confirmation of travel plans,
reservations, etc. Attention to VIP Club including food
setup, serve, and bartend. Valet service and more.
JACKTAR VILLAGE HOTEL Dec 98 - Apr
Guest Service Manager, Cancun, Mexico 01
Coordination of Banquets, Wedding and Honeymooner packages,
which included the close contact with F&B for the setup and
food preparation for each event. Payment and arrangements of
Priest or Judge for weeding. Personal attention to VIP's. As
well as the Quality Control of Rooms Division, F & B and
Customer Service.
SEVERAL TRAVEL AGENCYS Mar 95 - Dec
Freelance (Customer Service and Sales Rep.) Cancun, Mexico 98
Client's reception and shuttle from airport & hotel. Personal
attention to VIP's. Deliver all the basic information for a
better, easier and nicer vacation like ways of
transportation, currency, etc. As well as Tour Sales.
Breaking several goals at the companies where I was working.
Groups and conventions coordinator.
HYATT CANCUN CARIBE Dec 93 - Feb
Concierge, Cancun, Mexico 95
Was trained for a management position in the areas of Rooms
Divisions, F&B, and Housekeeping. As a Concierge we cross
trained with areas like reception, PBX, reservations and
house keeping. Attention to VIP Club (Restaurant services).
Education BS in Tourism Management / University of Quintana Roo /
Cancun, Mex.
Continuing * Creativity 1991 * Sales 1996 * Self steam 1991
Education * Human Relations 1996 * Quality & Value in Service 1992
* PNL 1998 (Neurolinguistic Programming)
* Hotel Rooms Division and F & B 1994 * Microsoft Office
1998
* ServSafe Certified 2007
Languages Read, Write and Speak English and Spanish
References Upon request
Contact this candidate