Customer Service Office
Resume:
L inda Reis Cell Phone: 214-***-****
**** * ******** **** *****: 214-***-****
Loveland, CO 80634 Email:
L I abjxz2@r.postjobfree.com
I am seeking long term, full or part t ime, employment in the Ft Collins area.
I strive to be an asset to my employer and take great pride in a job well done. I
apply this atti tude and goal to every job I have undertaken.
My skills include, but are not limited to:
*enjoy working with the public, able to work with difficult customers, and take extra
s teps to assure customer satisfaction.
*proficient in Word, Excel, Outlook, with some Power Point and Quick Books
p rograms. I am a quick learner on other programs and I can use most office
machines including copiers, scanners, faxes, etc. Average 55 WPM with accuracy.
*excellent organizational skills, and good at time management.
* I work well under stress, able to diffuse most situations. I use initiative to
complete projects as well as ingenuity to get around obstacles that arise allowing me
to deal with deadlines in a successful manner. I am able to work on my own or in a
g roup successfully and my co workers describe me as a person of in tegrity, with the
ability to lead as well as follow up with support behind the scenes. .
* I am a willing, eager learner in all areas.
* I have great work ethic, am dependable, show up to work on time, when expected,
and remain diligent at my assignments.
* excellent communication skills: wri t ten, on phone or in person.
Past employment experience:
L IBERTY MUTUAL I NSURANCE February of 2006 through August 2009
Position: claims department, salvage unit
Responsibilities were, but not limited to:
* manage necessary paperwork to accomplish ownership of vehicles deemed totaled
i n an
i nsurance claim. Recording with detail and accuracy the steps taken to obtain the
paperwork
and follow through with the 3rd party selling the vehicles for the salvage.
I used my skills in communication with lenders and insured’s to accomplish this in
a
determined amount of time.
* I and my teammates also worked on and completed given tasks extra to the
normal daily
responsibilities.
H OSPICE OF THE PLAINS September of 2001 through September 2005.
Position: office manager/volunteer coordinator.
responsibili ties were, but not limi ted to:
* oversaw the general operations of the office, which combined with sister office,
serves
6 counties of northeastern Colorado. I managed daily ops for 1 full time RN and 3
per
d iem RNs, 4 CNAs, and 1 social worker, and 30 volunteers. The average patient
load
annually increased steadily in the t ime I was associated with this organization
f rom an average
of 6 to 15 patients.
* assisted in scheduling patient care for all disciplines.
* responsible for daily update and accuracy of charting all patient communications.
* responsible for coordination of t raining and orientation of all applicants, and
continuing education courses for employees and volunteers working with our office.
* oversee patient charts for accuracy and prompt reporting of care visits, and
medication
changes.
*coordinate fundraising events to help earn 1/3 of all operating funds, in accordance
of
Medicare Part A requirements.
*coordinate and instigate any programs such as public relations, and community
services.
*care and maintenance of all durable medical supplies.
* t rack inventory of other equipment and supplies.
*create spreadsheets and letters of receipt used to t rack all memorials and
donations.
*create newsletters and informative mailings used to educate community and
pending
patients.
* involved in direct patient care, providing respite care, volunteer services, etc.
*provide community education by speaking at meetings and functions.
COLORADO FARM BUREAU MUTUAL I NS February of 1989 through September
2001
* office reception, general office duties, customer service, upkeep of policy files, and
c reation of new.
*obtained P & C license in 1996, assisted the independent agent in all operations of
A kron, CO office, including quotes and sales of new policies, auto, homeowners,
specialty and farm.
L isted below are references from my last two positions. The agent I worked for,
Sean McCann, is no longer with CFB and I do not know his phone or location. CFB
m ight have record of my employment as L inda Maggard. I have since remarried.
Sherry Anderson, RN with Hospice of the Plains
Donna Roberts, Administrator, Hospice of the Plains
L ance Ondrej, Supervisor, Claims Dept, Liberty Mutual Insurance
Thank you for your consideration of my application.
L inda Reis
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