Customer Service Representative
Resume:
Mary Biza
PO Box ***
Graham, WA
abjxwd@r.postjobfree.com
OBJECTIVE
To secure position as your next data entry clerk.
QUALIFICATIONS
Skills include a demonstrated competency in keyboarding proficiency and use of
automated systems. Articulate with excellent verbal and written communication skills.
Deal courteously, professionally, and tactfully with clients in a variety of circumstances.
Hardworking, trustworthy and mature. Exercise independent judgment appropriately.
Proficient in record keeping, invoice management and following up on account activities.
EDUCATION
Buena High School, Sierra Vista, Az. May 22, 2008.Graduate.
New Testament Christian Seminary, Graham, WA . August 2010-present
EXPERIENCE
My Childhood House-Group Home/Childcare, Sierra Vista, AZ 2/2010 -08/2010
Worked as Childcare Provider for children ages 0-5
Role: Supervised children's play, making sure of their physical safety at all times. Helped
children with daily routines such as toileting, dressing, eating and sleeping. Guided
children's behavior and social development. Maintained a safe, clean, appealing
environment.
American Express- Aegis, Sierra Vista, AZ 08/2008-12/2009
Worked as Customer Service Representative, Inbound Call Center
Role: Responded to customer inquiries and requests and resolved issues efficiently and
professionally. Accepted assignments with an open, cooperative, positive and team-
oriented attitude. Handled a high influx of inbound calls concerning card member’s
membership reward points. Managed multiple priorities and maintained effective results
in a quota driven workplace.
Boys and Girls Club of Sierra Vista, AZ 06/2/2008-7/25/2008
Worked as Youth development aide
Role: Worked as a member of a co-operative team in order to provide an appropriate
educational program for the group/groups of children within the service.
REFERENCES
Verenice Quiroz [Owner My Childhood House]
American Express- Aegis Sierra Vista, AZ
Anthony W. Gray [Pastor New Testament Christian Church]
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