Customer Service Assistant

Jennifer L. LaCroix

*** ********* ******

Patterson, LA 70392

Cell: 262-***-****

**********@*****.***

OBJECTIVE

Administrative support professional looking to offer multi-faceted

office management skills and well versed in Microsoft Office programs.

Motivated and well organized planner and problem solver who readily

adapts to change, works well independently or in a team environment.

Consistently exceeds expectations and deadline requirements without

compromising quality.

KEY SKILLS

Office Office Management Spreadsheets/Reports Front-Desk Reception

Skills: Records Management Event Management Executive Support

Database Administration Calendaring Travel Coordination

Inventory

Computer MS Word MS Outlook MS Publisher

Skills: MS Excel Windows Adobe

MS PowerPoint Mac OS

EXPERIENCE

Kohl's Department Stores Corporate Office

Sourcing Assistant

Menomonee Falls, WI 12/2009-

06/2010

Handled multi-faceted clerical tasks (e.g., data entry, spreadsheet

management, pivot charts, filing, records management) as the assistant

to the Sourcing Department Manager at Kohl's. Coordinated schedules,

maintained database and ensured the delivery of premium service to new

vendors. Quickly became a trusted assistant known for "can-do"

attitude, flexibility and high-quality work/ethic.

Highlights:

. Assisted in creation and research for the Weekly Sourcing

Update, a weekly six page newsletter delivered to the Product

VP's and CEO of Kohl's. Information was confidential and

crucial to effectively calculating costs of materials (e.g.

cotton, polyester, spandex, rayon, oil, gas, and metals) as well

as world events.

. Coordinated the semiannual vendor fair hosting 58 vendors from

around the world in a weeklong event. Projects included data

charts featuring last three years order and cost history and

matrices of vendors by department.

. Consistently stayed ahead of task without supervision.

Michaels Arts & Crafts Sales

Associate

Brookfield, WI 07/2009-

02/2010

. Self Starter, completed daily assignments within company

deadlines and standards, maintained and implemented company

floor displays and layouts, assisted fellow associates,

answering phones, back up cashier, and customer service related

tasks.

From Hair On Inc.

Cosmetologist/Assistant

Brookfield, WI 07/2003-

11/2009

. Communicated effectively with multiple clientele to resolve

billing and account related discrepancies. Established strong

relationships to gain support and effectively achieve results.

. Assisted/coordinated and organized multi entity fashion shows

and pageants including fitting, styling, casting, and execution

for quarterly fashion shows including assistance in local Miss

USA and Miss America pageants.

EDUCATION

UW-Waukesha

Relevant Courses: Internet Applications, Introduction to Business

Administration, Micro Economics, Keyboarding and Document Formatting, Calculus

and Applications, Professional Office Procedures

Waukesha County Technical College

Honors Graduate May 2005, state certified cosmetologist November 2005

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