Kim L. Montgomery

**** ****** ** #****

Columbus, Georgia 31909

706-***-****

E-Mail: abjxvq@r.postjobfree.com

Objective: To obtain a position that will fully utilize my skills and

offer an opportunity for continued professional growth.

PROFESSIONAL SKILLS:

Management:

* Supervised team of 18-20 staff members

* Coordinated employee orientation for new hires

* Provided coaching and feedback to staff members while providing

individual performance requirements

* Performed personnel actions

* Interviewed incoming and assigned personnel for new job assignments

* Coordinated and managed functions in the office which entailed

maintaining the units budget and travel costs while identifying and

recommending solutions based on current trends

* Setup and supervised on the job training plan, programs and materials

* Performed variety of human resource management functions to include

updating personnel files and records, entering and processing payroll,

enrollment in employee benefits, and coordinated employee development and

training

* Researched, developed, published and distributed standard operating

procedures for new products implementation for Call Center use

* Developed written material covering standard operating procedures on

maintenance and distribution of class files and records, while

determining whether new methods are needed

* Customer Service Responsibilities to include evaluating customer

complaints, recommending solutions and ensuring resolutions by employing

problem solving techniques

Administrative:

* Greet visitors and determine whether they should be given access to

specific individuals

* Prepare invoices, preliminary and finished reports for the units

training, class files, memos, letters and other documents, using word

processing, spreadsheet, database, and/or presentation software

* Performed general office duties such as ordering, maintaining and

distributing supplies

* Maintained records management systems by properly utilizing the records

management cycle to ensure no improper disposal of important records

* Performed financial forecasting and routine budget requests to including

lodging accommodations for students

* Prepared agendas and made arrangements for committee, staff, other

meetings, and assist with travel arrangements for senior agents and the

assistant director

* Utilized business and management principles for strategic planning,

resource allocation, and human resource modeling to accurately coordinate

people and resources for various office projects

* Read and analyzed incoming memos, submissions, and reports in order to

determine their significance and plan their distribution

* Opened, sorted, distributed incoming correspondence, including faxes and

email

* Filed and retrieved headquarter documents, records, and operation reports

for Assistant Director of NFTTU (National Firearms and Tactical Training

Unit)

* Managed, typed and distributed messages and reports as directed by

Assistant Director

* Managed and maintained staff, senior agents' and assistant director's

schedules and appointments

* Represented office in dealings with vendors and personnel from

administrative support organizations

* Responsible for the unit's property management, disposal and allocation

* Coordinated office moves and telephone service

* Monitored and reported the usage of government motor vehicles and fleet

card utilization

* Ability to work on assigned task without supervision or management

oversight

* Set priorities to ensure goals and deadlines are meet, report directly to

the Assistant Director, NFTTU

* Developed and maintained vendor relationship for installation of new

equipment as well as upgrades to existing equipment

WORK EXPERIENCE:

* Alutiiq International LLC. - Contracted Administrative Assistant for

Department of Homeland Security, Immigration Customs Enforcement, and

National Firearms Tactical Training Unit (January 2009 - Present)

* Omega Training Group (Cubic) - Visitor Center Clerk (June 2008- May 2009)

* Gstek Inc. - Switchboard and Information Specialist for the Army

Department of Information Management (October 2006 - October 2007)

* AFLAC Inc. - Team Leader Customer Call Center (May 2001 - July 2005)

* Blue Cross Blue Shield of GA - Customer Care Associate (August 1998 -

November 1999

* Citibank Universal Card Services - Human Resource/Data Entry Specialist -

(August 1995- August 1998)

EDUCATION:

* Troy State University - MBA Master Business Administration (Graduated

December 2003)

* Troy State University - BS Bachelor Science Business Administration

Human Resource Management concentration (Graduated December 2000)

Contact this candidate