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Customer Service Sales

Location:
Merced, CA, 95340
Posted:
August 27, 2010

Contact this candidate

Resume:

Ka J. Moua

abjxvg@r.postjobfree.com

209-***-****

OBJECTIVE: I am seeking to obtain a position with your company to further

enhance my experience and skills, with an opportunity for growth.

QUALIFICATIONS:

. 6 years of Customer Service

. Type 55-60 wpm, Computer skills (Adobe, Excel, Word, PowerPoint, Access,

Publisher)

. Case management, generate research reports

. Ability to prioritize and do exceptional work, independently or with a

team

. Multitask and manages time well

. Bilingual - English/Hmong

. CPR/First Aid Certified

EDUCATION:

May 2004- High School Diploma in General Education, Golden Valley High

School, CA

December 2009 - Bachelor's of Science in Health Science (Environmental

Health and Safety Occupations)

Minor in Physical Science, California State University of Fresno, CA

WORK EXPERIENCE:

Merced Lao Family Community, Inc April 2010 - Present

Non-Profit Organization

Position: Caseworker: As a caseworker, I work closely with clients on their

individual family base needs under the SAFE Project. The SAFE Project

deals with increasing awareness of child abuse and neglect within the

Southeast Asian community in Merced, CA. Under the SAFE Project, I am

responsible for services such as family counseling, family strengthening

activities, and workshops. On a daily basis, I case manage by setting and

scheduling my own appointments with clients and provide social services

base on individual needs. For example, I work with parents and their at-

risk youths (ages 6-18) on problem solving skills, anger management skills,

and communication skills to prevent child abuse and neglect within the

family. I am also responsible for facilitating parent and youth workshops,

which provide information about family violence issues, law enforcement

roles, and local resources. I facilitate and create a curriculum for the

SAFE Project's Youth after School Program. I also generate monthly reports

and keep accurate and updated confidential records on each registered

client.

Target July 2004 - April 2010

Last position held: In-stocks Team Member

Previous positions held: Guest Service Team Member, Sales-floor, and

Operator

In-stocks Team Member: I drove sales with Target's logistics program by

scanning out of stock products, filling the floor, working on special

projects and assisting guests. Cashier: Ring up guest, maintain register,

manage guest service and returns. Sales-floor: Maintain store presentation

of a department for the night by zoning, restocking re-shops and assisting

guests by phone or in person. Operator: Multitask by answering incoming

calls on a seven-line phone, transferring calls, and attending guest going

in and out of the fitting room.

California State University, Fresno September 2009-

December 2009

Department of Risk Management and Sustainability

Environmental Health and Safety

Position: Student Intern: As an intern, I shadowed an Environmental Health

and Safety Specialist on campus. I made use of various Microsoft programs

such as Publisher, Excel, Access, and Word. I was involved in on-campus

health and safety duties including weekly hazardous waste inspections,

chemical inventory, hazardous/e-waste management and water testing. I was

also given Asbestos Awareness, blood-borne pathogens, hazardous

communication (identifying the dangers), laboratory safety, safety

orientation, and workplace violence training. I was also assign

independent projects such as making flyers, contact information list, food

safety-distribution charts, and chemical laboratory safety guides.

References attached

REFERENCES:

Paola Anchondo

Title: Executive Personal Assistant

Phone: 559-***-****

Email: abjxvg@r.postjobfree.com

Guadalupe Gonzalez

Title: Executive Team Leader

Phone: 559-***-****

Email: abjxvg@r.postjobfree.com

Michael Burgess

Title: Environmental Health and Safety Specialist

Phone: 559-***-****

Email: abjxvg@r.postjobfree.com



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