Manager Customer Service
Resume:
*** ***** ****** ****, ******* TN ***** 615-***-****
***********@*****.*** Kelli Marriner
Objective To obtain a position in a service-oriented company
with growth opportunity and room for advancement.
Experience 11/2009-Present Maurices Lebanon, TN
First Assistant Manager
Daily sales and coaching of associates
Customer service and resolution of customer issues
Weekly Scheduling
Visual Merchandising as well as teaching of these
principals to associates
Networking with other merchants
Recruiting and interviewing of prospective
associates and managers
Goal setting and business interpretation, daily,
weekly month and ytd.
Daily opening and closing duties
Floor coaching and supervision of sales
Assist in other stores
Interim store manager for a quarter
Extensive Credit Card coaching and role playing
with associates
8/2005-11/209 Ann Taylor Lebanon, TN
Assistant Store Manager/ Sales Lead
Decreased shrink for three consecutive years.
Extensive on boarding and training of new
associates
Supervision of stock team.
Client special issues and facilities liaison
Goal setting and business interpretation, daily,
weekly month and ytd.
Daily opening and closing duties
Floor coaching and supervision of sales
Extensive Credit Card coaching and role playing
with associates
2007-10/2009 Bath and Body Works Lebanon, TN
Floorset/ stocking Associate
Resetting the floor for floorset.
Restocking the floor.
Inventory prep and execution.
2008-Present Let Them Eat
Cake! Lebanon, TN
Lead Cake Designer/Decorator
Main designer of projects
Training of new artists
Client liaison
Baking, construction and delivery of cake
Problem solving and unique structure design
Education 2005-2009 Saint Mary of the Woods University
B.A., English
Graduated with high honors
Classes in business management and psychology
Interests Cooking, baking, scrapbooking, writing, reading
References Kitty Cluck
Jane Spruill
Joyce Carr
Deborah Goodner
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