To Whom It May Concern:

Enclosed please find my resume. After you review it, I am sure that

you will find that I'm worthwhile and capable individual who deserves

further attention.

My current situation no longer offers me the challenge and

responsibility level I demand. Because of this, I feel it is time to seek

out another opportunity.

If there is any interest in my capabilities, you can reach me at 956-

285-5093. I'm positive you will find the time you spend analyzing my resume

will be worth your time.

Sincerely,

Judith Mena

Judith Mena

2811 Lee Ave

Laredo Texas 78040

Mobile: 956-***-****

Email: abjxum@r.postjobfree.com

Professional Summary:

Administrative Assistant and Customer Service with over ten years of

progressively challenging assignments. Strong computer skills in

applications including, Microsoft Word, Microsoft Excel, Microsoft

PowerPoint, including Presentations, and Microsoft Access. Skillful in

handling large amounts of money and currency. I have knowledge of all

standard office equipment, I consider my education and job experience to be

a combination of excellent customer service skills and knowledge.

Work History:

Jan 08 - present CSR/Dispatcher

City of Laredo Utilities Department

My responsibility as the main dispatcher is to report the work orders

out in the field to all the serviceman and meter readers. I

constantly have contact with various people not to exclude customers

that might be reporting a problem at their residence. I as well work

with different divisions with in the department in order to maintain a

smooth working environment and address every job on time and in an

orderly fashion. I initialize and finalize accounts for the water

usage as well as complete all work orders within the period given. I

also assist customers via telephone or walk-in with courtesy to help

them resolve their issue.

June 06-Jan 2008 Teller

City of Laredo Parking Division

My duties consisted of providing excellent customer service to

customers that used the facilities. I charge customers for the use of

the spaces that they occupied with the use of a ticket method. Handled

large amount of cash, and balanced my register at the end of the

shift. Logged on a register sheet the plates of the vehicles daily, to

keep track of the car flow and monitor the incoming and outgoing

traffic.

Jan.04- June 06 Lead Receptionist

Laredo Urgent Care Clinic

My responsibility was to check in and out patients, additionally I was

to call adjustors and get approvals for procedures or exams ordered by

the doctor. Making referrals for the patients, verifying all

insurances, entering all patients information onto the system, making

appointments. Answering a multi line phone, as well as took co-

payments and deductibles from patients. At the end of the day I was to

count all the patients seen and balance all the transactions made that

day which included cash, credit and checks.

Oct.02-Jan.04 Administrative Assistant/Assistant Manager

Manor Apartments (Staffing Agency)

In the absence of the manager I took over the responsibilities of the

apartment complex. I accepted the applications of the people that

desire to become tenants in the complex. As well I would verify all

the information, like run background checks, and verified employment.

I inspected the apartment for any damage before and after a tenant

would move in or move out. I would also run the office for all the

paperwork and duties that needed to be taken care off. I would make

the deposit on a daily basis for the rent and electricity collected on

that day. The flash report due every Friday entered the electricity

bill information on the tenants file and as well sends out the paper

bill.

Sep.00- Sep.02 Administrative Assistant/Bookkeeping Clerk

Coca-Cola Enterprise (Staffing Agency)

My tasks while working at the Coca-Cola enterprise consisted in

keeping all the money brought in by the drivers accountable for. This

included coin and cash from vending machines, and business checks from

companies. This usually accounted for $15-$17 thousand a day. I

counted all currency and posted it on the system, from there I was to

make a financial report of everything that came in for that day, and

fax it over to the valley office. Have all the money ready for the

next day accounted for and organized for the guys to pick it up to

take to the bank.

May 00-Aug. 00 Administrative Assistant

City of Laredo Housing Authorities (JTPA Program)

Duties included sending out mail, corresponding to people living in

the section 8 of the housing program and also people on the waiting

list. Calling and updating the information of the people enrolled in

the program with their earnings and other information. Filed

documentation, sorted mail, answered and transferred calls.

May 99-Aug. 99 Data Entry/Billing Clerk

City of Laredo Tax Office (JTPA Program)

Filed all paperwork, stamped and sorted incoming mail. Answered

incoming local calls in the department and transfer them over to the

designed person. I typed up memos, and any other information that was

assigned to me. I helped out with the long lines formed outside with

the tellers, as well made the deposit sheet for the incoming checks.

Education:

Aug.10-present TAMIU University

* CRIJ/Sociology

Aug.00-Aug 09 Laredo Community College

* Criminal Justice

* Computer Courses

* AA Criminal Justice Degree/Sociology

Aug.98-May 00 Vidal Trevino School of Communications & Fine Arts

* GT Economy/ GT Government

* Music/ Dance

* Literacy/ Poetry

* Computer Classes

Aug.96-May 00 Martin High School

* GPA 3.0

* High School Diploma

* Honors and GT Classes throughout H.S.

* Graduated second half of the class

Skills:

. Speak, Read, and Write Fluent English & Spanish

. Strong negotiation & Interpersonal Skills

. Use and Application of Personal Computers

. Able to access and work with all office equipment

. Have worked with variable software and hardware

. Able to work long hours and in a fast pace environment either

sitting/standing

. Able to type 40wpm

. I have over 10 years of progressively customer service

skills/experience

. Able to multi-task and still do the assigned work accurately

Software:

* Microsoft Word * Microsoft Excel

* Microsoft Access * Microsoft PowerPoint

* Medisoft * AS- 400

* Navaline * Internet Serach Engines

References:

> Iran Ramirez 956-***-**** Office Manager

> Brizelda Gonzalez 956-***-**** CSR

> Ibett Romero 956-***-**** Pastor

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