Customer Service Human Resources

Debra L. Graham

**** ****** *** . ******, ** ****3

815-***-**** . ***********@*****.***

OBJECTIVE

My objective is to secure a challenging position where my payroll, human

resources, benefits administration, accounting, cost control, financial

reporting, general ledger, and extraordinary customer service experience

will enhance my professional growth and advancement.

COMPUTER EXPERIENCE

Microsoft Office, Outlook, Excel, Word, Access, PowerPoint, Kronos, Lawson,

ADP, Propay, Open 4, Timepro, Penta, Co-Star, Cyborg, Timetrac, various

HRIS and report writer applications.

QUALIFICATIONS

. over eighteen years of complex, million dollar plus, multi-state

payroll processing experience

. vast experience processing various union payrolls

. solid knowledge of payroll taxes and regulations

. funded for and transmitted various files for deposits; direct deposit,

401k contributions, flex accounts and garnishments

. conducted audits to verify compliance with wage and hour laws and

company policies

. processed, verified accuracy, and distributed W-2s

. orchestrated payroll/HRIS system conversions

. developed and conducted training sessions for managers and staff on

effective use of time and attendance systems

. processed wage increases accurately and timely; administered and

verified increase amounts and retro payments, new wage, applicable

special and differential pays, service/retirement awards, bonuses,

wellness benefits and other pay practices as needed

. communicated directly with TPA (third party administrators)

. coordinated new enrollee meetings for retirement plan, prepare and

compile portfolios, notices and registration

. worked cooperatively with Finance department for processing payroll

and fringe benefits related matters

. assisted as a back-up for benefits administration and employment

coordinating roles

. prepared information needed for retirement plan audits, compliance

testing, annual auditors reviews and other financial reports as needed

. highly organized, self-directed individual

. strong decision making skills, targets critical areas needing

improvement and initiates appropriate action plan

. quick learner and works well independently or as part of a team

. able to handle multiple assignments simultaneously in a fast-paced

environment

. achieves outstanding accuracy and efficiency; flexible individual who

streamlines operations for optimum performance levels

. consistently meets all project deadlines, often before their due dates

. excellent communicator; able to interact with people of all levels

EMPLOYMENT HISTORY

Payroll Administrator/HR Assistant . Beloit Health Systems . May 2008 -

March 2010

Senior Payroll/Human Resources Manager . Ryan International Airlines . May

2006 - October 2007

Payroll Specialist . Woodward . February 2002 - April 2006

Payroll Coordinator . Rockford Register Star . August 2001 - February 2002

Division Administrator . Henkels & McCoy . June 1998 - November 2000

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