Customer Service Representative
Resume:
Catherine M. McEver
Jefferson, GA 30549
Cell: 678-***-****
***.******@*****.***
EDUCATION:
Athens Technical College 2009-2010
GPA 4.0
Member of Phi Theta Kappa Honor Society
President’s List 2009-2010
Certified in First Aid and Infant & Child CPR
Associate’s Degree in Early Childhood Education
Graduation Date
June 2010
Georgia Perimeter College 2003-2005
Completed two-years of general distribution requirements.
Computer courses included: MS Word, Excel, PowerPoint, Access & Internet
Central Gwinnett High School
Graduated 2003
PROFESSIONAL EXPERIENCE:
Substitute Teacher, Grades K-5, 2009-2010
Jackson County School and Jefferson City Schools including:
4 Maysville Elementary
5 East Jackson Elementary
6 West Jackson Elementary
7 Jefferson City Elementary
SunTrust 11/07-07/09
101 N. Lumpkin St.
Athens GA 30601
• Demonstrated knowledge/expertise in identifying customer needs.
• Demonstrated ability to appropriately use tag-ons to consistently meet referral
goals.
• Participated in all Branch Sales meetings, debriefs and best practice discussions
• Maintained log of clients referred to customer service representatives.
• Consistently delivered quality customer service to bank clients.
Perfect Score in Customer Satisfaction Survey: January, February, March, April
2009
• Demonstrated ability to perform the following transactions correctly and
efficiently:
Buy and sell foreign currency; off-line check cashing; stop payments, caution, alerts;
settle ATM and vault; custodian of night depository; branch settlement; consumer
loan payment calculations; enter statement and research requests; full understanding
of teller warning messages; performed the functions of the Head Teller when
requested.
Community Bank & Trust 1/07-9/07
4 Mimosa St.
Winder, GA 30680
• Customer Service Representative responsibilities including, but not limited to, the
following: Opened and closed personal and business accounts; keyed credit
information; generated weekly market rate reports; ordered checks; performed
account maintenance; ordered branch supplies.
• Recognized by Community Bank & Trust for outstanding performance in the
following community fund raising activities: Relay for Life and Treehouse.
Red Lobster 10/05-1/07
Gainesville, GA
• Served tables and managed cash transactions.
VOLUNTEER EXPERIENCES
Wellspring Camp
2009-2010
Camp for Special Needs Youth
Assistant Teacher
2009-2010
Maysville Baptist Church, Children’s Choir
Sunday School Event Coordinator
2009-2010
Maysville Baptist Church
PROFESSIONAL REFERENCES:
Sheila Cassell
Medical Aesthetician, LE, NCES
2121 Fountain Dr., Suite K Snellville, GA 30078
Christina Witt
Teller/Financial Services Representative, SunTrust
101 N. Lumpkin St.
Athens, GA 30601
Megan White
Business & Public Service
Early Childhood Care & Education
Adjunct Instructor
Athens Tech, Athens GA
Carolyn White
Business & Public Service
Early Childhood Care & Education
Adjunct Instructor
Athens Tech, Athens GA
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