Customer Service Sales

Christopher Stephen Calvert

*** * ***** *****

Elizabethtown, Kentucky

Cell 270-***-****

Email abjxq7@r.postjobfree.com

Objective

Seeking a challenging position where I can utilize my skills and past experience to serve others.

Hoping to represent your company in a reliable and professional manner. Skilled in communicating

technical information o both to technical and non-technical

personnel.

Summary

Ten years experience in retail sales including purchasing and inventory management

Skilled in developing successful sales promotions

Strong computer experience with working knowledge of Microsoft Office Suite

Profound ability to work closely and cooperatively with fellow employees

Excellent oral and written communication skills and great telephone skills

Ability to maintain a professional manner under stress

Deep sense of cleanliness, neatness, honesty and reliability

Easily establish rapport with people of all ages, cultures, and beliefs

Heightened enthusiasm, motivation and build excellent team relationships

Professional Experience

Sales / Customer Service / Service Technician Customer Applications CS

Bluegrass Cellular Elizabethtown, Kentucky (Febuary 2007) to (June 2010)

Consistently met mandatory sales quota

Use various Windows based Applications such as Interop, Blackberry Provisioning, MMS and CRM billing

systems to assist our customers.

Conduct quality assurance audits weekly

Repaired and rebuild cellular phones for customers on a daily basis.

Flashed and programmed various cellular phones, Smartphones, Aircards and Routers

Train coworkers on policies and procedures

Complete cash management audits nightly

Process customer credit checks both individual and business using the three web based credit agencies

Equifax, Experian and Trans Union

Complete activations for Cellular phones, Wireless aircards and home based routers using our billing

systems as well as manually using the Radcliff and

Bowling Green switches

Resolved troubleshooting calls from our 68 outside agents and sales stores using numerous applications

Walked customers through specific processes over the phone to correct their issue.

Ran and analyzed various Q.A. reports

Answered Customer Service emails in a timely manner

Completed number portability in and out of Bluegrass Cellular

Answered an average of ninety calls a day

Maintained and updated inventory and database systems either manually or by using a computer

Night Auditor / Sales / Guest Services, Best Western International

Shelbyville, Kentucky (2003) to (2007)

Provide network administration to include LAN troubleshooting and resolution.

Manage the configuration and performance management of all PC systems and telecommunications.

Maintains passwords, data integrity and file system security for the desktop environment.

Used digital camera to photograph the hotel for advertisements

Performed diagnostic testing on PC equipment and ensured printers were up and running at all times.

Resolved Windows and Internet Explorer issues on desktop and company laptops

Performed wiring and daily maintenance of internal computer systems including wireless hot spots

Assisted in the installation and updating of software, as well as the setup and troubleshooting of all

equipment..

Ensured reservations were taken correctly and courteously

Completed guest services such as checking in and out as well as cash handling

Completed most of the accounting work for the hotel including direct billing, Credit card transactions

and the nightly audit

Worked with various computer applications such as M3, Accknowledge accounting software and Computel.

Also used a multi-line phone

Resolved Wifi connectivity issues for our guest in a polite and efficient manner

Available at all times to deal with guest complaints and problems

Education

One Year Kentucky Christian University, Grayson, Kentucky

While at KCC I carried a double major of Music Production/Performance and Bible

Was a member as well as led many musical ensembles

Had the privilege of taking some computer classes that have helped me tremendously.

Picked up certain organizational traits that help me use my time to the fullest

Certifications

Comptia A+

Comptia Security + (Pending)

References

References available on request

Contact this candidate