Administrative Assistant Manager
Resume:
Dear Sir/Ma'am,
I am writing in response to your position for an administrative assistant.
As you can see from my resume, I have several years experience supporting a
busy executive. I also have experience in a large office environment,
working in a senior leadership role on a team of more than 40 people. I am
driven, articulate, and bring a dynamic presence to employers.
I enjoy the challenges that come with supporting busy executives. Tackling
travel arrangements logistics one of my favorite things. I have extensive
experience with the travel industry. I am an expert calendar manager and
have sound judgment to prioritize. I am comfortable with all levels of
management, including preparing documents and presentations for a large
board of directors.
I have exceptional knowledge of Microsoft software and type 95 words per
minute. I am superbly comfortable on the telephone and can react calmly and
with expert knowledge in all situations. I have worked with the supervisory
help desk, which required diffusing difficult situations when required to
go above and beyond standard protocol to assist customers. Also, I
completed several years of Army ROTC training. I know how to stay
collected, asses a situation, and react accordingly with poise. I work
excellently under pressure and always meet a deadline. I thrive well in
high energy, demanding environments. I know how important it is to always
get the mission done. I am available for any and all necessary work hours.
I have outstanding written and oral communication, being selected for best
student fiction and commencement speaker at Southwestern Illinois College.
At SWIC, I completed training in medical laboratory technology, which has
given me a highly critical and analytical eye. During the laboratory work,
I also drafted procedural manuals, which has made me comfortable with
technical writing as well. My coursework in linguistics and computer
science at the University of Kansas, I know how to manipulate both language
and computers.
I am fantastically creative and bring an innovation to each task I perform.
I pride myself on always looking for a way to make a process more
efficient, more personal, and/or more imaginative. I enjoy being the
singular point of contact for problems and being seen as the "go-to" woman.
I know I will add a creative, fresh voice in the office and will be an
asset for years to come.
Please feel free to contact me any time at *****.*********@*****.*** or 618-
406-1397. Thank you for your consideration and I look forward to hearing
from you. I'm certain you won't be disappointed in my abilities, personable
nature, and work ethic.
Sincerely,
Sunny Hermanson
Sunny Hermanson
13 N Second, New Baden, IL 62265
*****.*********@*****.***
Career Focus Support position with fast-paced company that values creative
and innovative thinkers.
Experience Experienced in administrative duties for small team of people
Summary handling a large workload.
Expert experience in Microsoft Office products.
Practiced researcher, writer, and editor.
Comfortable dealing with highest profile corporate contracts.
Creative and effective problem solving in high stress
situations.
Education Associate of Science, Medical Laboratory 2005-2008
Technology, Southwestern Illinois College,
Belleville, IL, best student fiction 2007, 2008,
class selected commencement speaker
Linguistics and computer science coursework., 2003-2005
University of Kansas, Lawrence, KS, 4 year Army
ROTC scholarship recipient
Professional Executive Assistant - Great Southwestern IL 2005-2009
Experience Association, Swansea, IL
Worked directly with executive director of
association, providing support to southern IL
union plumbers.
Maintained accounting records, collected payment
per hours worked, updated union benefits for
members, and ensured safety of confidential
records.
Designed and preserved database with member
information.
Wrote, edited, and distributed print materials for
visibility of association, upcoming events, and
safety training.
Oversaw busy director schedule and travel and
scheduled safety training classes for 500+
members.
Claims Management Expert, Sr. - Enterprise 6/06-1/08
Rent-A-Car, St. Louis, MO 1/09 -
Process claims for insurance partners, requiring current
analytical and critical approach.
Keep communication open between all levels of
rental management.
Create and distribute reports.
Promoted to Senior team member for exceeding
expectations, implementing new daily workflow for
efficiency, and mentoring new successful team
members.
Supervisory Help Desk - Enterprise Rent-A-Car, St. 1/08 -
Louis, MO 1/09
Assisted reservation agents with escalated
customer concerns.
Wrote and distributed monthly newsletters to keep
60+ person team up to date on changes in procedure
and policy.
Designed and integrated new live chat function on
Enterprise website.
Developed internal FAQ database for quicker
solutions and easier navigability.
Aided in training during transition to servicing
newly acquired National and Alamo Rental
Companies.
Assisted and oversaw highest profile corporate
customers' rentals, requiring acute attention to
detail and proactive attitude.
Computer Access . Visio . SharePoint . Word . Excel . PowerPoint .
Skills Outlook . Communicator . Publisher
Writing Samples & References Available
Contact this candidate