Customer Service Quality Assurance

Jacqueline Marsh

*** **** ******, ****** ****, NV 89701

775-***-**** cell

abjxoo@r.postjobfree.com

Objective

To obtain gainful employment where I can put my skills and talents to use; support my

colleagues, develop positive relationships, continue my personal growth and serve our

patrons with excellence.

Positions Held

2004 – Present, Sales Administrator

High End Speaker and Subwoofer Manufacturer

Position Description: Responsible for customer service (heavy phones and email

correspondence), order entry, shipping and receiving, new account set up and

maintenance, multiple database maintenance, review and update company forms and

assistance with tradeshow set up.

2003 – 2004, Schedule Coordinator

Dental Office

Position Description: Filled and maintained schedule for one dentist and three hygienists.

Check-in process and documentation of new patients. Facilitated the process of a

paperless office which included scanning patient charts and x-rays, and computerizing the

health history forms for check-in. Served as front office team leader and maintained

meeting minutes. Maintained data received from patient satisfaction surveys. Other

responsibilities included heavy phones, fax and copier.

1999 – 2003, Program Manager

Great Basin Primary Care Association (Non-Profit Organization)

Position Description: Responsible for AmeriCorps*VISTA program which included human

resources, training, and evaluations. Other responsibilities included Executive Assistant to

Director, Executive Secretary for Nevada Covering Kids Project, Legislative Liaison,

coordinator of events, compliance and audit preparation as well as grant writer.

1995 – 1998, Program Officer

State of Nevada Department of Corrections

Position Description: Executive Assistant to Director, Legislative Liaison, front office

management, project coordination, quality assurance, liaison with other state agency

department heads, liaison to the public and special assignments as requested.

Computer Skills

Proficient in Microsoft Office, Microsoft Publisher, Outlook, Excel, Power Point, Quattro

Pro, Lotus 1, 2, 3, Mas90, Dentrix, Word Perfect, Microsoft Schedule+, and Word Star.

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Jacqueline Marsh

580 Ruth Street, Carson City, NV 89701

775-***-**** cell

abjxoo@r.postjobfree.com

Education

LifePoint, EQUIP-U, Minden, NV

Leadership and Counseling Training

Healthy Boundaries and Restoring the Foundations

University of Nevada – School of Medicine, Reno, NV

Grant Writing Course

BADA (Bureau of Alcohol and Drug Administration), Carson City, NV

Grant Writing Course

Rapport Institute, Carson City, NV

Leadership Breakthrough Training

Community College of Northern Nevada, Carson City, NV

Psychology

Business Accounting

Reno Business College, Reno, NV

Travel and Tourism

Fred Pryor / Career Track / Evelyn Wood Reading, Reno, NV

Building Self-Esteem in Your Children

Conflict Resolution Skills

Managing Multiple Projects, Meeting Deadlines and Achieving Objectives

Getting Organized Fast

Carson City High School, Carson City, NV

Diploma

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