Customer Service Manager

Sonya Lybarger

***** ****** *** **., ***** Jordan, UT 84095 760-***-****

********@*****.***

Summary of Qualifications

Customer Service Consultant for retail and hospitality companies

Entry-level Manager for YMCA Child Watch Department

Teacher for preschool and grade school children

Home educator for over 11 years for kindergarten through 8th grade

Efficient administrator

Reliable, honest, conscientious, hard-working

JOB HISTORY

CHILD WATCH LEAD

YMCA of San Diego County (December 2006-June 2009)

Co-supervised staff of 20, involving scheduling, hiring, calling

references, training, and completing bi-annual reviews

Supervised and interacted with children ages 2 months to 13 years, and

planned programs suitable for child development stages

Interact with members/parents, involving greeting, signing their

children in/out, follow-up calls regarding accidents reports, and tactful

handling of behavior problems

Coordinated birthday party program, involving scheduling of hosts

and/or instructors, securing dates and facilities, coordinating dates via

email with pool and fitness departments, and cooperating with parents about

party details (games, materials, setup)

Assisted Director with budgeting for Child Watch and birthday party

programs

Purchased materials for Child Watch program

INDEPENDENT CONTRACTOR

Secret Shopper (May 2003-January 2009)

Provided consultative services and information for over 20 secret

shopping companies, including retail stores, restaurants, banks, apartment

complexes, and post office

o Objective observation of employee duties, services and attitude

o Wrote detailed reports and submitted them in a timely manner using fax,

phone, and email (including scanning/uploading)

PRESCHOOL TEACHER

The Discovery Center (February 1996-March 1999)

Wrote and presented lesson plans for three and four-year-old classes

Interacted with parents, including greeting, accident reports, and

providing important information about their child's day

Responsible for decorating bulletin boards, and keeping room/toys

neat and clean

EDUCATION

CSU Sacramento, Sacramento, CA 1990-BA in Home Economics/Child Development

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