Customer Service Sales

Catherine Schaller

*** ******* ***

Woodstock, IL 60098

815-***-****/abjxn3@r.postjobfree.com

Objective: A position in an organization seeking an experienced, detailed,

results oriented office professional with in depth knowledge of handling

administrative tasks.

Summary of Qualifications: Results-oriented, high energy, hands on

professional with a successful record of accomplishments in the chemical

distribution, public services and financial services industries.

Experience in customer service, sales, administration, quality assurance,

purchasing, inventory control, training and production.

Professional Experience:

Univar USA (Chemcentral), Orlando, FL July 1997-

May 2010

Direct Buyer I & II (2007-2010)

. Purchased chemicals and arranged transportation for orders shipped

directly from supplier to customers in GA, FL and Puerto Rico.

. Insured that orders met customer requirements for delivery and company

accepted profit margins.

. Negotiated freight rates with carriers.

. Responsible for receiving in orders and accurately invoicing customers

for direct shipments in Univar system.

. Closely worked with customer service, sales and corporate product

management teams with issues regarding customer satisfaction and

product pricing.

Inventory Control Specialist (2002-2007)

. Maintained accurate inventory levels by performing cycle counts, bulk

storage tank reconciliation, entering product receivers and resolving

any discrepancies.

. Entered daily plant production into JD Edwards/AS 400 system. (Bill of

Materials)

. Entered daily ship confirmations of orders into JD Edwards/AS 400

system.

. Processed freight claims for damaged goods.

. Assisted Sales Department, Customer Service and Operations with

inventory questions and resolution of complaints regarding off spec

material.

. Issued Return Product Authorizations and credited customer and

inventory for returned goods.

. Worked with purchasing department to return supplier packed, off spec,

material to the supplier.

. Chairperson for branch Quality Committee.

Customer Service Representative/Sales Office Support (1997-2002)

. Assisted customers with orders and stocking questions.

. Provided information regarding products, delivery, and billing.

. Entered customer purchase orders received via phone, fax, e-mail and

EDI.

. Customer complaint resolution.

. Coordinated drop shipments from other branches.

. Bill of Lading generation.

. Invoicing

. Special assignment as dedicated CSR to a high volume pressroom

chemical manufacturer.

. Worked with Sales department to resolve any unacceptable or negative

profit margins on orders.

. Maintained and issued updated quotes to customers.

. Typed correspondence and reports for Sales Department.

. Answered switchboard and routed calls

. Mail distribution.

. Purchasing of office supplies.

. AR and AP duties.

Arlington Heights Park District, Arlington Heights, IL May

1995-June 1997

Secretary/Registrar

. Assisted the public with class registration and provided information

on Park District facilities and classes.

. Answered phones and routed calls.

. Typed correspondence for Park District revenue facilities.

. Set up supplies and refreshments for meetings held at the

Administrative Building.

. Ordered and maintained inventory of office supplies for revenue

facilities, park registration offices and administration center.

WCI Financial, Mt. Prospect, IL November 1980-

June 1993

Customer Service Representative (1989-1993)

. Answered customer calls and responded to correspondence regarding

issues with merchandise and billing.

. Special assignment of researching and replying to all Better Business

Bureau and attorney correspondence.

. Responsible for tracking and following up with the assigned customer

service representative on all Fair Credit Billing correspondence.

. Created training documents and worked with existing customer service

representatives on new procedures.

. Training with new hires.

Recovery Department Accounting Clerk (1983-1989)

. Entered payments from collection attorneys and agencies to "charge

off" status accounts.

. Reviewed payments and corresponded with attorney/agencies to insure

that correct commissions were deducted from payments.

. Assisted in collection agency audits.

. Assisted Recovery Department Manager with month end budget reports.

Control Clerk (Remittance Processing) (1980-1983)

. Opened and sorted credit card payments and routed correspondence to

customer service department.

. Encoded checks and batched for deposit.

Skills and Attributes:

Exceptional Customer Service Skills

Experienced in dispute negotiations and resolution.

Excellent written and verbal communication skills.

Detail Oriented.

Profit motivated.

Highly collaborative and known for getting the job done.

Multi tasking.

10 key calculator by touch

Type 45-50 WPM

Experience with Microsoft Office products (Word, Excel, Outlook)

Experience with ERP/MRP systems.

Education: William Fremd High School, Palatine, IL.

General Courses

Business Courses

References: Available upon request.

Contact this candidate