Andre Vaughn

**** **** ****** ******** *****, OH 44221; 330-***-****; Email:

abjxms@r.postjobfree.com

Objective: To obtain a position in a company where my skills will be

utilized, my

horizons broadened, and my services deemed valuable.

Experience:

The Law Offices of Larry Roach, via EmployTemps staffing

10/2009-12/2009 (assignment expired)

Early through late stage collections

* Skip tracing efforts

* Collections on all stages, including charge off

* Strong negotiation skills used to help customers prevent further action

Sterling Jewelers Inc.

05/2007-10/2009

30 day collections experience

* Nearly one year of Supervisory experience, top team performance

recognition

* 1st party collecting experience, manually and dialer-driven

* Skip tracing abilities, using all available resources, including Innovis,

Experian, and Acxiom Insight

* MS office tools, including Excel, Word, and Outlook

* Multitasking ability

* Leadership and Coaching skills

* Efficient with all collections systems, including CACS, CMS, and the

Noble and Mosaix Dialers

* Avaya Phones

Ponderosa Steakhouse

3/2003-01/2008

* Team Leader

* Payroll / Paperwork / Employee issues

* Customer Service

Education: Garfield High School, Akron OH

H.S. Diploma

* College Prep courses

Non formal work-related training provided by Sterling:

* Millenium Management training course

* Professionalism, Diversity, and Leadership training courses for

Management

. Delivering Effective Feedback, Performance Appraisal, and

Communication courses

References:

* Selena Coleman: 440-***-****, Supervisor

* Amanda Sexton: 330-***-****, peer

* James Board : 330-***-****, Supervisor

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