Software Ms Office
Resume:
WILLIAM JOHN FRYE
North Huntingdon, PA 15642
***********@****.***
PROFESSIONAL SUMMARY
Dependable IT professional who supports networks, hardware, software and
programming using technical experience to find innovative strategies, then
successfully implement cost-effective solutions.
KEY SKILLS
Proven track record of learning new skills as well as new technologies
Proficient in desktop/laptop operating systems including Microsoft XP and
Vista
Proficient in Microsoft products including Microsoft Office
Experienced withInternet browser including Microsoft Internet Explorer
Used SMS, Logmein, in addition to PCAnywhere to remote into workstations to
troubleshoot, resolve issues, as well as deploy packages.
Microsoft Sharepoint experience
HIGHLIGHTED ACHIEVEMENTS
Problem-Solving Through Proactive Practices
Administered anti-virus using Norton, McAfee, along with AVG.
Prevented downtime due to hardware, software or network outages by
reviewing service logs to proactively identify potential problems.
Developed check sheet along with DOS script to manage installation process,
proactively correcting hardware/software issues during pre-installation
while performing multiple installs in the time allotted for single
upgrades.
Containing Costs through Efficient Operations
Partnered problem-solving with organization skills to build a cleaned-and-
repaired standby bank of operational thermal printers, allowing IT to be
more responsive to printing problems by users.
Consolidated older or extra equipment to reduce storage space rental costs.
Created Standard Operating Procedures used by IT team, as well as
procedures, policies, technical manuals and software guides, to increase
knowledge while minimizing training costs.
Deploying Technology Solutions to Cut Costs plus Increase Efficiency
Created/maintained/updated macros in the Rumba software package that
reduced keystrokes in addition to page times, cutting data entry errors to
significantly increasing productivity.
Increased MIS team efficiency by setting up a local intranet website to
catalog knowledge base, vendor contacts, troubleshooting guides.
Connected IT to management through a web-based form on MIS intranet site
that informed decision-makers of problems via text/pager, reducing impacts
of downtime.
Reduced off-peak overtime hours during PC replenishment process by pulling
and creating master images for workstations, then pushing images over a
detached network. Coordinated workstations for deployment.
EXPERIENCE
Product Support Representative, Titan (Phillips-Respironics), Pittsburgh,
PA, 10/2009-05/2010
Remotely configured as well as installed software, including SQL 2008
Express, SQL Management Studios Express, .NET framework 3.5, Silverlight,
Encore Pro 2, along with EncoreAnywhere, using Logmein Rescue on Windows
Vista/XP operating systems.
Posted installation support including troubleshooting installation issues
including SQL Backups and Restores using SQL Management Studios.
Created/updated/closed Sharepoint entries to reflect work completed for
customer.
William John Frye
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Senior MIS Technician/Network Specialist, Medco Health, North Versailles,
PA, 04/2001-12/2008
Performed trouble-shooting on PCs, printers and network issues.
Trained network users, following up with ongoing support for continuous
user improvement.
Maintained HP SureStore Optical 1200EX.
Installed applications in company with images on workstations, IBM
Thinkcenter and Compaq Evo 5X0.
Performed general maintenance of networked printers: Xerox N45XX, Kyocera
3700/3800, HP 5, 8000, 4XXX printers.
Maintained and repaired thermal printers: Eltron, Barcode Blaster, Zebra.
Supported users of MS Office 2003 applications: Word, Excel, Access,
PowerPoint, Exchange, FrontPage.
Added/modified/removed user accounts, Active Directory, mainframe (CICS)
and in house applications.
Responded to user issues through Remedy helpdesk tickets.
Assisted in upgrade of network routers.
Created/updated/maintained macros for Rumba 7.51.
Restored files using ArcServe 6.1.
Used Norton Ghost to pull/push images during PC replacement projects (over
600 workstations replaced 3 times.)
Assisted in upgrade from CTOS to Windows NT/Rumba.
Supported general servers together with operating systems: Novell Netware,
Windows NT 4.0, Windows XP along with Windows 2003 Active Directory.
Network Administration, Irwin Bank, Irwin, PA, 08/1999-04/2001
Performed troubleshooting of network, servers, PCs and printers: IBM
compatible PCs/Toshiba laptops, HP II, HP 5si, 4050TN, in addition to
Omniview Pro 8 Port.
Installed/upgraded PC and Server operating systems: Novell Netware 4.2,
Windows 9x, Windows NT 4.0 as well as MS-DOS 6.22.
Installed/upgraded servers and PC hardware/software: NWSAA Gateway 2.2, HP
Netservers LC3, E30, and E45.
Assisted in implementing WAN setup.
Used in combination with supported software: MS Office 2000, NwAdmin3x,
Win2ncs 2.1x, PCAnywhere, ArcServe 6.1, Rumba.
Network Administration, MMC&P Retirement Benefits Services, Pittsburgh, PA,
01/1997-08/1999
Performed troubleshooting of network/PCs/Printers: HP II, IIIsi, 4si, IBM
InfoPrint 20, Citoh 1000.
Installed/upgraded PC and server operating systems: Novell Netware 4.11,
Talx (VRU), ASC Betrieve v6.15, Windows 98, O/S 2 Warp, Windows 95, Windows
NT 4.0 as well as MS-DOS 6.22.
Maintained world wide web site.
Managed rollout in conjunction with deployment of all workstation from DOS
to Windows 95.
Backed up/restored network files using Arcserve 6.1
Created/administered company email accounts.
Independently managed project of replacing Novell server, determining
hardware specifications that reached goals of increasing server speed and
accomplishing upgrade with no data loss or corruption.
Used/supported software: MS Office 97, CCH, LotusNotes 4.5, Rumba,
PCAnywhere, ProComm, Reflections 2, ASC, Timeslips.
EDUCATION
Computer Information Management Associates Degree, Computer Tech, Fairmont,
WV
Computer Programming/Operations Certificate, St. Vincent College, Latrobe,
PA
TECHNICAL SUMMARY
Microsoft OS: MS DOS, WIN 9x, WIN NT, WIN XP, Vista, Windows 2003 AD
Novel OS: Netware 3.12, 4.11 and 4.2, NwAdmin3x, NWSAA, Gateway 2.2
Other OS: OS2 Warp, CTOS, Sco-Unix
Microsoft Software: MS Office 97-2003, SMS, MS PowerPoint, MS FrontPage
Other Software: Rumba, Symantec AV 10, PCAnywhere, ArcServe 6 .1,
LotusNotes 4.5, Crystal Reports V5.0, TrustMark MBA3D (TBoL), ProComm,
Reflections 2, Talx (VRU), ASC Betrieve v6.15, Timeslips.
Keywords analysis, Analyst, analyze, anticipate, antivirus, automate,
Bachelor Degree equivalent, best practices, cause, certification, change
control, checklist, CoBOL, Collaborative, communication, configuration,
critical thinking, customer satisfaction, debug, Dell, design, desktop,
detail oriented, diagnose, Disaster Recovery, Disk Keeper, documentation,
domain, Enterprise, Ethernet, evaluate, expert, extensive, firewall,
firmware, forest, FORTRAN, Group Policy, Healthcare, HIPAA, image, imaging,
infrastructure, integrating, integration, Internet Explorer, inventory, IP,
LAN, leadership, liaison, Local Area Network, Manager, mentor, mission
critical, multitask, organizational skills, PASCAL, patch, peripherals,
presentation, Problem solving, production, protocols, quality standards,
quick learner, relational database, reliability, Research, result, root,
RPG, satisfactory, scripts, Sco Unix, SOP, standard operation procedure,
Systems Administrator, TCP, team player, telecommunication, telephone, us
citizen, Wireless
Contact this candidate