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Customer Service Administrative Assistant

Location:
Ridott, IL, 61067
Posted:
October 08, 2010

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Resume:

Theresa A Levin

**** * ***** **

Ridott, IL *****

Phone: 815-***-****

E mail: abjxm7@r.postjobfree.com

Objective

I am a friendly, loyal and clearly dedicated individual who has an ambition to succeed in any given environment. Although I have extensive experience in the

insurance industry, I love to learn, and am always up to a challenge whatever the situation. I get along well with others; I also can work efficiently on my

own. I am seeking a position where I can develop and excel while giving my best to an employer. "

Work History

Commercial Insurance Rater April 2009 – May 2010

Williams Manny Inc, Rockford, IL

• Rate commercial insurance new or renewal policies in the companies requested by the producer based on the information provided.

• Within my authority level with each company's guidelines.

• Provide quality customer service to both internal and external customers

Waitress/Hostess Aug 2005 – May 2010

Rock City Tap, Rock City, IL

• Greet and seat customer as needed

• Take phone orders

• Take customers money and complete transaction

• Stock items as needed

• Help others where needed

Commercial Lines Assistant Underwriter February 1987 April 2009

General Casualty Insurance Co, Freeport, IL

• Underwrite and process new business, renewals, endorsements, audits, and cancellations at the direction of an assigned underwriter within a

defined level of authority.

• Communicate effectively with assigned underwriters and processing specialists to resolve underwriting issues and assure effective processing of

business.

• Communicate effectively with assigned agencies in a positive way that builds strong agency relationships.

• Adapt with flexibility to an underwriter's agency assignments and workload in a way that enhances the underwriter's effectiveness in developing

agency relationships.

• Provide quality customer service to both internal and external customers

Other positions while employed at General Casualty:

Commercial Lines Underwriting Processing Specialist

• Rate new and renewal policies per the underwriter or assistant’s instruction by the date requested.

• Process endorsement and audits in a timely manner as assigned

Underwriting Records Clerk

• Pull files as requested

• Process incoming mail

• Search for files if they were out and needed on a Rush basis

• Help others as needed and other special project as assigned

Jewell Osco October 1986 – February 1987

• Cashier

Economy Fire & Casualty Insurance Company April 1984 – June 1986

• Claims Record Clerk

• Underwriting Records Clerk

Education

Rock Valley College, Rockford, IL Oct 09 – Dec 09

I have successfully completed the Medical Administrative Assistant Program

I also obtain the national certification.

Highland Community College, Freeport, IL Jun 82 – Oct 82

Major: Cosmetology Program

Obtained License

Dakota Jr Sr High School, Dakota, IL Aug 77 – Jun 82

Major: High School Diploma

Related Courses: General Education

Pg 2 Theresa A Levin

Certificates

• CISR Certified Insurance Service Representative 05/2002

• Associate in Commercial Underwriting 07/2004

• Certified Medical Administrative Assistant 01/2010

Skills and Interests

• Independent

• Committed

• Organized

• Problem solver

• Able to multi task

• Good Communicator

• Self motivated

• People Person

• Team Player

Software Skills

• Microsoft (Word & Excel)

• Outlook

• Lotus Notes

References

References available upon request



Contact this candidate