Customer Service Manager

**** ****** **** * Lockbourne, OH *****

614-***-**** - Cell * **************@*****.***

JILL MARTINEZ

PROFILE

Strong customer service and national account management. Excellent

interpersonal skills, able to build and sustain customer relationship

skills. Accustomed to working in fast paced environments with the ability

to think quickly and successfully handle difficult clients.

1 Stop Maintenance Facilities July 2009 - March 2010

Gahanna, OH

Account Manager

Hired vendors to care for job sites to complete maintenance work as

requested by the client.

Reviewed quotes for accuracy on pricing construction jobs prior to sending

to clients.

Reviewed all invoices for final approval before to submitting to the client

for payment.

Edwards Electrical & Mechanical May 2005 - June 2009

Columbus, OH

Dispatcher

Assisted in maintaining the daily operation of construction jobs for

contracted jobs.

Dispatched 20 different techs for various mechanical service calls and

followed with client after work was completed.

Purchasing and order expediting and negotiated with vendors.

NCO Financial Systems November 2000 - January 2003

Dallas, TX

Patient Eligibility/EOS

Interviewed patients for Medicaid Eligibility and assisted them in

completing paper work needed for Medicaid.

Reviewed claims as they came in to ensure forms were completed and sent to

the proper managed care company.

Reviewed patient's accounts for any necessary adjustments to their

accounts.

World Travel Partners July 1989 - September 2000

Dallas, TX

Travel Consultant/Quality Control Manager

Arranged travel reservations for national corporate accounts and also the

GSA.

Reviewed all work before being sent to clients and trained new travel

agents.

Provided information on customs regulations and required papers (passports

and visas).

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