Customer Service Manager

Takeisha L. Bromell

** *** ***** • Georgetown, SC 29440

Phone: 843-***-**** • Alt: 843-***-****

E-Mail: **********@***.***

OBJECTIVE

To obtain a rewarding position as an Education Coordinator/Human Services Specialist that will

allow me to utilize my assessment, curriculum development, evaluation, organizational, and human services

skills.

EXPERIENCE

Volunteer Computer Instructor/Mentor 5/2009-Present

Plantersville Community Center Georgetown, SC

• Teach basic computer skills to adults and youths

• Develop lesson plans with objectives

• Provide reinforcement

• Incorporate active and discovery learning

• Mentor at-risk youths

• Conduct focus groups

• Provide tutoring services

• Increased computer literacy by 45% in the community

Human Service Worker 4/2007-Present

Comfort Keepers North Myrtle Beach, SC

• Provide non-medical services, including assistance with daily living activities to disabled

individuals to enhance independence

• Schedule appointments as necessary and document changes in client’s routine

• Seek out community resources to involve client in outside activities

• Assess and provide for client’s needs

• Provide supportive counseling

• Recommend necessary changes

• Perform secretarial duties

Substitute Teacher 4/2007-10/2007

Horry County Schools Conway, SC

• Oversee the classroom in the absence of the teacher, provide reinforcement when needed,

aid students with assignments, and assist other teachers in various areas within the school

• Execute the pre-specified lesson plan

• Organize and file students’ papers according to class schedule

• Observe students’ behavior and change and document findings

• Make suggestions for the curriculum and present them to the classroom teacher

Certified Nursing Assistant Private Duty (Alzheimer’s Unit) 4/2003-9/2007

The Lakes at Litchfield Assisted Living Litchfield Beach,

SC

• Demonstrated effective needs assessment

• Communicated verbally and in writing in a clear, concise manner, and effectively conveyed

ideas

• Demonstrated the ability to manage multiple priorities, heed attention to details, and worked

as a team player

• Evaluated clients’ performances based on prescribed treatments

• Articulated an understanding of adult learning principles and techniques

• Supervised and trained new staff

• Provide crisis intervention services

• Participated in shared-decision making

Direct Care Trainer 11/2001-7/2002

Horry/ Georgetown County Conway/Georgetown, SC

Disabilities and Special Needs

• Set positive examples for mentally challenged individuals by helping them to reach their

goals

• Understood group dynamics; demonstrated self-awareness, as well as empathy/sensitivity to

others

• Established an ability to problem solve

• Executed treatment plans

• Participated in a team environment

• Provided crisis intervention services

• Observed consumers’ behaviors and documented changes

• Assessed residents’ needs and assisted in creating goal plans

Sales Associate 6/2000-7/2001

Wal-Mart Supercenter Georgetown, SC

• Trained new employees in a designated department

• Utilized technology to order goods and resources

• Engaged in team work, and provided outstanding customer service

• Demonstrated the ability to handle multiple priorities, strong attention to detail, and

conscientiousness regarding deadlines

EDUCATION

Master of Education 6/2008-4/2009

American InterContinental University Hoffman Estates,

IL

• Concentration: Curriculum and Instruction

• Expected Graduation: 4/2009

• Current GPA 3.86

• Accomplishments:

Served as project/group manager 4 times in the following courses: Analysis,

Assessments, and Technology, Applying Learning Theories, Principles of Curriculum

Improvement, and Decision Making in Curriculum and Instructions

Participated in qualitative and quantitative action and education research

Evaluated school curriculums

Conducted research studies on pregnant teens

Conducted needs assessments and analysis and formative and summative evaluations

Developed and tailored lesson plans to accommodate individual learning styles

Engaged learners in active and discovery learning

Utilized instructional strategies and differentiating instructions

Developed a Comprehensive Technology Plan and action plans

Developed program evaluation instruments

Utilized visual presentation software to present research and findings to school officials

Bachelor of Science Human Services 2007

Springfield College of Human Services North Charleston,

SC

• GPA: 3.7, Graduated Magna Cum Laude

• Accomplishments:

Demonstrated effective needs assessment and individual/small group training skills

Developed a training course associated with the introduction of a new skill and self-

esteem workshop for pregnant teenagers

Conducted program evaluations

Developed program evaluation instruments

Utilized visual presentation software to present research and findings to school

officials

Associate in Public Service Human Services 2006

Horry Georgetown Technical College Conway, SC

GPA: 3.4

RELATED COURSEWORK

Sociology, Human Services, Psychology, Ethics, Public Speaking, Survey of Disabilities and

Disorders, Instructional Design Principals & Theories, Curriculum Design and Education,

Educational Research Methods, Principles of Curriculum Improvement, Analysis, Assessments, and

Technology, Applying Learning Theories, and Decision Making in Curriculum and Instructions

TECHNICAL SKILLS

Well-versed in PowerPoint, Excel, Word, One Note, Publisher, Outlook, InfoPath, and Groove.

Contact this candidate