Customer Service Life Insurance
Resume:
abjxim@r.postjobfree.com
Jacksonville, Fl 32246
abjxim@r.postjobfree.com
Charlie Charlie Bell
Objective: To provide proficient customer service by smiling and
greetings customers, and to perform in a professional
manner to build customer confidence and trust.
November 2007-January 2010 U.S. Dept of Homeland Security
(Transportation Security Administration)
954-***-**** 1050 Lee Wagener Blvd, Suite 303
Fort Lauderdale, Fl 33315
Transportation Security Officer
. Discover and stop emerging transportation security threats, utilizing
state of the art technology
. Performing security screening of persons, including tasks such as: hand-
wanding (which includes the requirement to reach and wand the individual
from the floor to over head), pat-down searches, and monitoring walk-
through metal detector screening equipment;
. Performing security screening of property, including the operation of x-
ray machines to identify dangerous objects in baggage, cargo and on
passengers; and preventing those objects from being transported onto
aircraft
. Continuously improving security screening processes and; improving own
performance through training and development.
. Maintain focus and awareness and work within a stressful environment
which includes noise from alarms, machinery, and people, distractions, time
pressure, disruptive and angry passengers, and the requirement to identify
and locate potentially life threatening devices and devices intended on
creating massive destruction;
. Make effective decisions in both crisis and routine situations.
Reason for Leaving: the distance and location traveled to the job created a
physical and monetary hardship on myself and family.
May 2007-January 2008 United Parcel Service
954-***-**** 1400 N.W. 15th St., Lauderhill, FL 33311
Loader (United Parcel Service)
. A physical fast paced position that involves continual lifting,
lowering, and sliding packages that typically weigh 25-35 lbs and may
weigh up to 70lbs.
Reason for leaving: Career Advancement
January 2007 Precision Response Corp.
954-***-**** 2000 N. State Rd 7, Margate, FL 33063
Inbound Customer Service Consultant
. Assisted American Express account holders with utilizing all
benefits and services provided by the company.
. Responded and resolved customer inquires.
. Reviewed records, and other documents to gather information to
respond to requests.
. Communicated with customers, employees, and other individuals.
. Provided basic information to clients.
. Determined program eligibility and provided program benefits to
clients.
. Inputted and retrieved specific program information.
Reason for Leaving: Career Advancement
Precision Response Corp.
954-***-**** 14100 N.W. 15th St. Sunrise, FL 33325
Member Care Associate (AARP) I Human Resources
Specialist
. Assisted participants by opening and/or closing accounts if requested.
Also helping with basic requests regarding AARP such as: benefit
information, membership cards, magazines, brochures, and pamphlets.
October 2003 Precision Response Corp.
954-***-**** 2000 N. State Rd 7, Margate, FL 33063
Temporary Human Resources Specialist Customer Service
Representative
. Handled open-enrollment of benefits for major companies such as
Lockheed Martin, Morgan Stanley, Knight Ridder, BASF, Corning Inc.,
and the County of Orange County, California.
. Assisted participants (Active, Leave of absence, Retirees, Full-
time/Part-time) with making specific confidential benefit elections.
Ex. In regards to medical, dental, and vision coverage; life insurance
(Basic life insurance, Group Universal Life Insurance, Spouse and
Child life insurance, and Accidental Death and Dismemberment) Also
including Short-Term Disability and Long-Term Disability.
. Provided participants with specific detailed information about various
health plans for various carriers such as Blue Cross Blue Shield,
Aetna, United Healthcare, Cigna, Humana Kaiser and etc.
Reason for Leaving: Career Advancement
March 2003-July 2003 The Faniuel Group
386-***-**** 2400 S. Ridgewood, Suite 48A, S. Daytona, FL 32119
Teller-service Representative
. Provided basic customer services by assisting customers when they
called to make upgrades, additions, or changes regarding their
accounts.
. Resolved basic service issues by ensuring accurate and timely
processing of basic information regarding Bellsouth information.
. Balanced daily work in accordance with established policies and
procedures and were responsible for the maintenance of corresponding
consumer records.
. Promoted consumer services and products by way of customer education.
Reason for Leaving: Relocation
May 2002-September 2002 Precision Response Corporation
786-***-**** 19500 S. Dixie Hwy, Miami, FL
Customer Representative
. Assisted customers when they called in regards to their AT&T service
in a professional manner reassuring consumer satisfaction and
retention.
Reason for Leaving: Returned to school
May 2001-August 2001 Kmart Stores
305-***-**** 20505 S Dixie Hwy Miami, FL
Cashier
. Provided basic cashier duties by assisting the customers with their
purchases.
. Demonstrated excellent customer service in regards to customers' needs
and assisting other associates.
. Collected, counted and disbursed money completed banking transactions.
Reason for Leaving: Returned to school
January l999-August 1999 Long John Silver's
305-***-**** 19169 S. Dixie Hwy, Miami, FL 33157
Cashier
. Performed basic cashier duties (cash handling)
. Operated cash register
. Prepared food, provided assistance to guests
. Organized, cleaned and maintained work area
Reason for Leaving: Moved away for school
2007- present Treasurer
Bells of Joy Church of God in Christ, Inc.
322 NW 6th Avenue, Florida City, FL 33034
Education
1999 - 2001 Bethune - Cookman College Daytona Beach, FL
1995 - 1999 Miami Southridge Sr. High Miami, FL
License/Certifications
D-Class Security License
Interests/Skills
. English Proficiency (Reading, writing, speaking, listening).
. Personal Characteristics & skills (Punctuality, customer service,
dependability, and integrity.)
. Good written and verbal communication skills; strong people skills;
pc skills, and able to work on a team and\or independently in a busy
environment.
. Ability to communicate well with many different kinds of people.
Microsoft Word--Microsoft Excel--Microsoft Windows--PowerPoint
Wpm 45-50
Contact this candidate