George Ypsilantis

**** ***** ***** ****** ( Westerville, OH 43082 614-***-**** (

abjxig@r.postjobfree.com

Sales Profile

Sales Support ~ Healthcare Industry Expertise ~ Customer Service

Highly motivated and driven professional seeking to align skills and

experience in healthcare customer service and sales support with the

pharmaceutical sales industry. Impeccable relationship management and

communication skills demonstrated in all facets of interaction with

internal staff and external customers. Accumulated working knowledge of

healthcare industry and customer service / sales functions. Excellent work

ethic, open to new challenges, and able to easily adapt to new roles and

environments. Core competencies include:

Client Relationship Management Client Needs Assessment

Team Development & Training Creativity & Innovation

Presentation Development & Delivery Sales Bonus Incentive Plans

Troubleshooting & Problem Resolution Sound Judgment &

Customer Service & Follow Up Decision-Making

Goal Establishment &

Achievement

Health & Sales Experience

CARDINAL HEALTH, INC., Dublin, OH

SALES SUPPORT ANALYST, 2006 to 2007

Provided high-level sales support, including tools and resources, to bring

measurable value to customers and set Cardinal Health apart from its

competitors. Drove integrated message through sales tracking / reporting;

development and delivery of sales incentives, special promotions, and

communications; and performance reward / recognition. Compiled and managed

ad hoc reports pertaining to actual sales results and variable compensation

payouts for field sales representatives. Selected accomplishments:

. Collaborated with lead sales support analyst and national sales

administration director to implement new Compensation Activity

Tracking Tool. Participated in several months of negotiations through

weekly / daily conference calls.

. Performed user acceptance testing on trial / test version of new

compensation activity tracking tool used to determine sales bonuses.

. Attended two national sales conferences focused on team selling.

CREDIT REPRESENTATIVE, 2004 to 2006

Managed more than 300 current-to-delinquent accounts valued at $16 million

in assets within eight divisions. Monitored accounts receivable aging to

ensure the timely payment of obligations from franchise pharmacy customers.

Negotiated and coordinated payment plans with customers to bring past-due

accounts current. Coordinated with credit directors, pharmaceutical sales

reps, credit team, and credit supervisor on strategy for addressing

severely delinquent accounts. Facilitated formal and on-the-job training

for new credit representatives. Selected accomplishments:

. Achieved highest percentage of accounts current at or above 90% on a

consistent basis.

. Devised a process for managing and organizing the collection of past-

due accounts by combining various reports and customer contact to

achieve measurable results.

. Recognized for outstanding performance in annual performance reviews

and on the job.

. Served as department Subject Matter Expert.

* * * * * * * * *

Additional Experience

WAL-MART STORES, INC., Grove City, OH

LOGISTICS LOAD MANAGER, 2007 to Present

Ensured 100% customer satisfaction and on-time delivery of product to

stores, clubs, distribution centers, vendors, and customers. Utilized

excellent communication and coordination skills in dealing with internal

personnel and external customers to achieve efficiency. Received Associate

Commendation by Operations Staff for going above and beyond to service the

customer.

ALLIANCE DATA SYSTEMS, Westerville, OH

CUSTOMER SERVICE REPRESENTATIVE, 2003 to 2004

Effectively managed 120 to 150 inbound calls per day related to individual

retail credit card accounts. Introduced customers to additional card

services, emphasizing the increased value to an existing account. Received

Starfish Award for providing superior customer service.

MGY & ASSOCIATES, Westerville, OH

ADMINISTRATIVE ASSISTANT, 2003

Provided top-notch administrative support to the Occupational Safety &

Health Consultant and staff. Key areas of performance included document

management, billing, and database maintenance. Assisted safety consultant

in preparing a written safety expert opinion report that was utilized by a

client to secure a $1-million settlement.

Education & Skills

BS in Business Administration; Double Majors in Marketing and

Transportation Logistics (2002)

THE OHIO STATE UNIVERSITY, FISHER COLLEGE OF BUSINESS - Columbus, OH

Dean's List ~ Letter of Commendation from Dean for excellent academic

achievement

Nominated for lifetime membership, The National Society of Collegiate

Scholars

Peter Leakas and Constantine Evangelou Scholarship Award

Brown-Cannell Scholarship Award

Scarlet and Gray Scholarship Award

Pharmaceutical Sales Training Program (2006)

AMERICAN PHARMACEUTICAL SALES ASSOCIATION

Computer Skills

Distract AS400, AR2000, Spool Explorer IV, Spoolview Retrieval, MS Office

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