Customer Service Representative

Orian Santiago Castillo

**** ******* ****** ***** ********, Ca 95205

408-***-****

abjxhx@r.postjobfree.com

Objective: Seeking a Warehouse position that will

allow me to utilize my Production, and warehouse

skills.

Summary of Qualifications:

Excellent bilingual (English and Spanish); written

and verbal communication skills. Experience working

in warehouse environments; Posses experience

driving a standing forklift, cherry picker, pallet jack,

and turret. Proven ability to develop strong

relationships with customers, staff, management,

and executives. Multi tasked and goal oriented with

excellent work ethics. Ability to learn new techniques

and procedures quickly.

Employment History:

Partner Van Lines, Mountain View, CA

03/2009 09/2010 (Relocated)

Foreman

Handled client's questions, complaints, contracts

and billing inquires. Responsible for the supervision

of a staff of 2 3 employees; ensured that all

personnel under my supervision complied with the

company's polices and procedures. Drive a 24 foot

truck all over California to make relocation services.

Help with the loading and unloading of truck. Help

with the installations of appliances as requested.

Toluco Auto Repair, Fredericksburg, VA

01/2007 02/2009 (Relocated)

Sales/Customer Service Representative

Assisted customers with their car buying needs and

responded to, and resolved, customer complaints.

Handled all transaction including cash, checks and

cashier checks. Filed paperwork for buyers, sellers,

and Department of Motor Vehicles. Increased the

customer experience by providing information on

repairs, parts and costs. Responded (or made

follow up calls) to phone and email inquiries

regarding appointments, paperwork, instructions or

vehicles. Helped with the repairs and maintenance

of vehicles.

Nelnet, Fredericksburg, VA

12/2005

12/2006 (Location closed)

Bilingual Loan Advisor,

worked with clients on a daily basis in the English

and Spanish department, Answer a high volume of

inbound and outbound calls regarding student loans,

Inquiries, payments and online e sign procedures.

Updating clients information on computer

application, performed other office duties and

worked with a diverse customer population.

Mclane, Fredericksburg, VA

08/2003

10/2005 (went back to school)

Forklift Operator

Worked in a warehouse/production environment,

drive a standing forklift to place various pallets of

product inside warehouse. Helped with the selection

of orders, helped with the loading of products into

carts. Drive a pallet jack, turret, cherry picker, to

place or take out pallets as needed.

Education:

Mosley, Real Estate Course, Fredericksburg, VA

West Valley College, Saratoga, CA 1 year

Del Mar High School, San Jose, CA

Reference: Upon Request

Contact this candidate