Teresa Hair

abjxhr@r.postjobfree.com

801-***-****

Program Management / Sales Support / Data Entry / Clerical / Office

Manager / Administrative Assistant / Bookkeeping / Human Resources Support

/ Accounts Payable / Accounts Receivable / QuickBooks/ Events Planning

EXPERIENCE

Independent Contractor, Bookkeeper / Sales Support 3/10-current

Provo, UT

Redesigned renewal management of hardware accounts for text marketing

service provider, preventing service interruptions for customers which

occurred previously.

Developed processes for accounts payable & receivable, creating an

environment of financial visibility and control.

Supported Sales through customer on-boarding, invoicing, and collections

activities.

EMC: Program Manager 7/06-2/08 Santa Clara, CA

Supported sales team through order fulfillment, shipping, receiving, &

tracking orders & RMAs,.

Re-engineered POC (Product Evaluation) Process for US, EMEA & APAC

regions, resulting in greater availability & on-time order arrival as well

as 100% return for completed non-sale trials.

Maintained current and accurate domestic & international hardware forecast

for sales & trials.

Acted as point-of-contact between manufacturing & production, support,

engineering teams, & hardware suppliers in order to complete successful

move to new hardware platform.

Spearheaded effort to produce new marketing collateral for software product

on time and within designated budget.

Utilized weekly interaction with cross-functional teams relating to

regulatory compliance, inventory management, sales-order process support,

professional services support, & vendor and supplier relationships in

facilitating smooth and efficient acquisition & integration of nLayers.

Administrative support for 2 teams (~20 employees). Interfaced with human

resources for new hires/terminations, orientation scheduling, expense &

travel account resolution. Supported the general manager in increasing

meeting productivity, follow-up on action items.

NLAYERS, INC (purchased by EMC): Office Manager 10/04-7/06

San Jose, CA

Supported sales and customer support teams, including customer on-boarding,

order fulfillment, evaluation order fulfillment & tracking, contract

management, budget tracking.

Developed procedure and checklist for new hire orientation, reducing

department manager time requirements and streamlining new hire experience.

Managed all office functions including reception, bookkeeping, purchasing,

scheduling, etc.

Planned office events including off-sites, quarterly board meetings, and

monthly/weekly team events.

Administrative Assistant to CEO, maintained appointments, calendar, travel,

expense accounts.

CISCO: Temporary Contractor 4/04-10/04 San Jose, CA

Instrumental in continuing product fulfillment by spearheading exception

shipping process.

Assisted in the acquisition process, including maintenance and turnover of

all customer & vendor accounts and contracts, account mapping, relocation

of company data and records.

RIVERHEAD NETWORKS (purchased by Cisco): Office Manager 2/03-4/04

Cupertino, CA

Oversaw daily office activity including reception, phones, shipping,

inventory, purchasing, management of A/P and A/R, collections on US and

International customer accounts. Administrative assistant to the CEO,

VP's. Assisted in design format and implementation of a company-specific

Access Database for inventory control.

EDUCATION

BRIGHAM YOUNG UNIVERSITY

graduated 8/03 Provo, UT

BS: Department of Health and Human Performance. Emphasis: Fitness and

Wellness Management.

THE CHURCH OF JESUS CHRIST OF LATTER-DAY SAINTS 7/99-1/01

Yekaterinburg, Russia

Volunteer Representative, Russian Language.

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