Customer Service Data Entry
Resume:
Natasha Morris
Union City, Ca ****7
OBJECTIVE:
A position in an environment where there is a need for the ability to handle multiple tasks with strong attention to detail.
EXPERIENCE:
6/2010-6/2010 Registrar of Voters, Oakland, Ca
Election Poll Clerk
Greeted voters. Located voter’s name in roster index and verified address.
Issued paper ballot and demonstrated how to correctly vote on ballot.
Handled any voting issues in accordance to election procedures.
Assisted in closing polls and accounting for voted ballots.
9/2007 - 3/2009 Lipman Insurance Administrators, Fremont, Ca
Claims Examiner
Handled a large volume of incoming calls related to claim issues and effectively summarized benefits to members via face to face contact.
Successfully performed in a fast paced environment with high production and quality standards.
Adjudicated claims in accordance with policies, procedures and guidelines.
Investigated and completed aged and pended claims based on member’s benefit schedule and provider’s contract.
Entered and processed Indemnity medical claims on computerized system.
9/2006 - 6/2007 LabCorp, San Leandro, Ca
Specimen Accessioner
Processed laboratory requisitions.
Unpacked specimens from branches or ports and routes specimens by type to various staging areas.
Prepared all specimens received for testing such as staging of specimens, centrifuge, separate serum, and smears.
Aliquot samples for departments and resolved and documented problem specimens.
9/2002 - 7/2005 Pacific Partners Management Services Foster City, Ca
Claims Examiner
Processed health claims on AS400 computerized system for assigned clients.
Responded to claim inquires from clients.
Maintained department production and quality expectations.
Authorized claim payment based on available authorizations and benefit information.
12/1998 - 11/2001 United Behavioral Health San Francisco, Ca
Claims Examiner
Analyzed and authorized claim payment according to policies and provisions.
Received a financial reward for work performance that included consistently exceeding minimum production and procedural standards by achieving 100% dollar accuracy.
Cross-trained in two acting positions as Data Entry Auditor and Senior Claims Examiner supervising 20 data entry clerks.
Promoted from Data Entry Clerk to Claims Examiner after 1 year of employment.
Consistently exceeded production standards of 275 per day by 20%.
Assisted in the transition of a newly implemented claims system.
Promoted from Mailroom Batch Clerk to Data Entry Clerk after three months of employment.
EDUCATION:
5/2010 – New Haven Adult School, Union City, Ca
Certificate in Microsoft Word and Excel
1/2008 – Cal State University East Bay - Hayward, Ca
Bachelor in Healthcare Administration (in progress)
5/2006 - Chabot College – Hayward, Ca
Associate in Liberal Studies Degree
6/1998 - Western Career College - San Leandro, Ca
Associate in Science Degree
SKILLS:
10-key by touch, Data Entry, Microsoft: Word, Excel, PowerPoint, ICD-9 codes, CPT codes, Medical Terminology, Customer Service, Office Skills.
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