Customer Service Sales

diane m. jones

*** ****** **** . *************, ** 62274

PHONE 815-***-**** . E-MAIL abjxdv@r.postjobfree.com

SUMMARY OF QUALIFICATIONS

EXPERIENCE IN PHARMACY TECHNICIAN, OFFICE ADMINISTRATION, SALES, AND

PURCHASING.

Working knowledge of standard Microsoft suite of products (Word, Excel, Access,

PowerPoint, Outlook).

Demonstrated ability to set up and maintain projects, document control, and

departmental filing systems.

Ability to extract, compile and analyze data for the preparation of reports,

studies, and graphs.

Ability to type accurately at a minimum of 52 wpm; ability to format properly.

Ability to work in a team environment.

Demonstrated ability to prioritize tasks, projects and time.

Demonstrated quality human relations and communication skills.

Adept in obtaining and monitoring the use of services, supplies and office

equipment.

Software proficiencies

Internet Research Microsoft Excel Desktop Publishing

Microsoft PowerPoint Microsoft Word Shore Tel Phone

System

Microsoft Outlook Microsoft Access IBM AS400

Work experience

Pharmacy Technician, Stotlar Drugs

04/2010-present

1 Walnut St, Pinckneyville, IL 62274

ESSENTIAL DUTIES

Assist pharmacist in labeling and filling prescriptions.

Entering prescriptions into computer.

Receive written prescriptions or requests for refills from patients.

Assist patients in dropping off and picking up prescriptions.

Retrieve, count, pour, weigh, measure, and sometimes mix medication.

Establish and maintain patient profiles.

Switchboard Operator/Receptionist, Diederich Insurance Group

06/2009-04/2010

506 W. Main St, Carbondale, IL 62901

ESSENTIAL DUTIES

Assist with telecommunication support covering the company switchboard and the

reception desk function simultaneously.

Interact with company's sales staff and provide office support as needed to

facilitate the procurement of new business opportunities.

Screen all correspondence and determine appropriate action.

Work in the mailroom sorting, stuffing, metering, and delivering mail, as well

as assisting with large corporate mailings.

Maintain positive employee relations ensuring that the corporation's management

principles, policies, and programs are consistently practiced.

Performs additional administrative service duties and special projects as

assigned.

Administrative Assistant, Spectrum Healthcare Resources

02/2009-04/2009

12647 Olive Blvd, St. Louis, MO 63141

ESSENTIAL DUTIES

Work with a dynamic team at Scott Air Force Base. Under direction of Flight

Commander, work within the office of Optometry to perform a variety of

administrative document control and general office functions.

Interact with patients, physicians and others to provide information regarding

the registration and appointment process, services available, or to address

specific needs and resolve concerns.

Enter data with meticulous attention to accuracy.

Update computer-based records in file management system when applicable.

Prepare and submit daily and weekly reports.

Monitor and ensure work processes are in compliance with government and

administrative procedures.

Maintain complete patient confidentiality.

Warehouse Manager/Purchasing Assistant Great Lakes Rubber & Supply Inc.

07/2002-02/2009

2127 Rivington Rd, Loves Park, IL 61111

ESSENTIAL DUTIES

Create, update, revise, and retrieve files and records involving indexing

and cross-filing requirements with responsibility for maintaining adequate,

accurate, and accessible information.

Service new and existing sales accounts and provide internal and external

customer service.

Analyze production forecast and order inventory accordingly.

Develop, maintain and update complex database system using IBM AS400.

Compile and track data and statistical information using a personal

computer.

Implement procedures and train personnel in area of responsibility,

including use of computerization systems and software.

Handle transactions with vendors.

Facilitate efficient warehouse operations and delegate duties.

Control rotation of stock and inventory to ensure proper shelf life.

Coordinate standard product release and shipping schedules.

Receive incoming product, collect samples, and perform quality control

testing in accordance with industry specifications.

Sales Associate, Corporate Express Inc.

04/1997-06/2001

1301 International Pkwy, Woodridge, IL 60517

ESSENTIAL DUTIES

Work as an independent account representative procuring, distributing and

delivering office supplies.

Plan, prioritize and organize daily route schedule.

Prepare, post, organize and file documents, reports, shipping and receiving

transactions.

Maintain accurate inventory records of transfer items between sites.

Resolve receiving discrepancies referring only most complex matters to next

level.

Work without supervision using sound judgment and independent decision

making skills.

Ensure all company and government regulatory agencies, security, safety, and

housekeeping policies and practices are followed.

EDUCATION

DeVry University, DeVry Online

01/2004-08/2004

Technical Management Studies

Areas of study include Business Management, Project Management, Customer

Relations, advanced Microsoft Excel and Access applications.

Rockford Business College, Rockford, IL

09/2001-11/2003

730 N Church St., Rockford IL 61103

Associate of Applied Science - Computer Specialist

Areas of study include Microsoft Word, Excel, Access, Microsoft Windows, Power

Point, PC Management and Maintenance, Web page design, data entry, and

accounting.

Accomplishments/Achievements

Microsoft Office User Specialist Certification Microsoft Word 2000

Microsoft Office User Specialist Certification Microsoft PowerPoint 2000

Honorable Discharge, United States Army

Certificate of Promotion to E-4

United States Army Commendation Award

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