Customer Service Administrative Assistant
Resume:
Allie L. Tillis
Enterprise, AL 36330
************@*****.***
Summary: Seeking position as a Dispatcher/Operator where my
organizational and interpersonal skills may be fully optimized for bottom
line profitability.
Experience:
Retail Sales Consultant/Customer Service Representative
Sear's, Anderson Merchandisers, ACS
September 2009 - March 2010
Worked at various part-time jobs while attending IT classes full-time.
Duties included advising customers in selection of clothing and setting up
displays for clothes. Set-up displays for books and videos in Wal-Mart.
Read plan-o-grams and conferred with department managers for placement and
rotation of products. Advised customers about Flexible Spending Accounts
for healthcare cost reimbursement. Used Microsoft Office and multiple
online, web-based systems to access customer records. Maintained accurate
record of all customer calls.
Database Administrator
Greene Resources
January 2009 - April 2009
Contract assignment. Extracted documents from Adobe files and saved into
separate folders. Transferred documents in Adobe format to Microsoft Word
format. Checked documents for legibility and accuracy.
Owner/Property Manager
KTF Realty Investments
September 2005 - Present
Managed portfolio consisting of seven SFR and rental properties.
Contracted with maintenance workers for upkeep of properties. Collected
rents and attended to various tenant concerns for management. Consulted
with real estate agents and mortgage brokers for finding/financing of
properties.
Quality Deficiency Technician/Production Control Clerk
Army Fleet Support
March 2003 - August 2006
Created reports and shipped warranted parts back to manufacturer for
repair. Interviewed aircraft mechanics and pilots to determine cause of
break down/non-performance of parts. Updated database and kept suspense
file with information concerning part and the date that parts were sent
back to manufacturer. Took digital photos of parts in inclement
weather/conditions while on aircraft/onsite to show damage sustained to
part(s). Transcribed/entered information into database concerning aircraft
maintenance.
Executive Assistant
Leavitt Management Group
Lockheed Martin/Movie Gallery
February 1997 - June 2002
Composed complex charts, memos and other documents to include transcription
and mail merging of databases with text files. Arranged meetings and multi-
destination (foreign/domestic) travel itineraries for Director. Set up and
scheduled lodging, airline arrangements, and events, etc., for conference
of over 50 world-wide doctors who attended annual conference held in
Orlando. Arranged extensive meetings, audio and video teleconferences.
Planned off-site meetings and events. Trained co-workers on use of
Microsoft Office. Called local TV stations to ensure media coverage for new
weapon rollouts. Arranged luncheons and lodging for foreign visitors to
plant when new weapons presented to defense community.
Administrative Assistant/ HR Generalist
UPS Logistics/ MCI
Various employment agencies (Norrell, Manpower)
January 1995 - December 1996
Kept track of phone/computer assignments for employees. Interviewed job
applicants.Updated personnel new hire paperwork. Knowledge of
federal/state employment law and OSHA laws. . Provided direction, support
and training in HR initiatives such as, workforce planning, staffing,
compensation and performance management. Conducted new hire orientations.
Updated compensation surveys and data from related industries in local
area.Scheduled meetings and travel itineraries for Director. Finalized
unemployment compensation paperwork.Merged documents to create mailing
lists and updated documents in Excel/People soft HR program. Coordinated
with corporate travel department for employee relocations from other areas
of the country. Created presentations with PowerPoint. Conferred with
insurance carriers for employee medical and insurance benefits. Created
charts/graphs for presentations. Ordered office furniture and coordinated
with IT department for set up of phone and computer/email accounts for
employees. Kept calendar of appointments for CEO. Created applicant
acceptance letters and declination letters. Managed workers' compensation
reporting /filing. Initiated drug-screening program. Representative for
Company's 401k program.
Personnel Specialist
USAR/USAF
June 1981 - November 1994
Scheduled meetings for Commander. Briefed senior officers weekly on
personnel/manpower changes and policy changes. Managed Employee Fitness
Program, Employee Performance/Feedback Program. Interpreted personnel laws
and policies. Updated employee vacation/sick hours using Base Level
Military Personnel System (BLMPS).
Education:
Enterprise Ozark Comm. College Medical Terminology Course
Strayer University Systems Networking Courses
Auburn University B.A. English/Journalism
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