Customer Service Manager

Angela Keirsey

**** ******** . *****, ** ***** . 951-***-**** . abjxa6@r.postjobfree.com

Qualifications

Skilled in customer service. Excel at working with people and

dealing effectively with difficult situations. Strong decision-

making skills. Extremely hard worker who enjoys being challenged.

Experience

Nurse Technician

Saint Francis Hospital . Tulsa, OK . September 2008 to Present

Assist patients with activities associated with daily living.

Assist nurse in collecting vital patient information including

blood pressure, oxygen saturation and glucose levels. Prepare

equipment and assist physician during treatment and examination of

patient. Observe and evaluate patient's condition and record

reactions to drugs and prescribed treatments. Provide a

comfortable atmosphere to aid in the healing process. Play an

active role in decision-making by serving on the Unit Based

Council.

Tasting Room Associate

Callaway Vineyard and Winery . Temecula, CA . August 2007 to May

2008

Provide high level of customer service to visitors of award-

winning winery. Pour wide variety of wines and explain essential

qualities including grape(s) used in production, region of

appellation, taste, texture and aroma. Educate guests on proper

tasting techniques. Host private tastings for wine club members as

well as large and small groups. Lead public and private tours.

Perform bottle inventory at end of day.

Administrative/Project Assistant

Blue Haven Pools . Temecula, CA . August 2006 to August 2007

Support all levels of operation in pool installation business.

Manage work orders and route to appropriate sub-contractors;

follow up to ensure that jobs are completed on time and to

clients' specifications. Coordinate final inspections for new pool

owners. Prepare documentation. Assist customers in selecting

custom pool materials including tile, copings and plaster.

Calculate measurements, figure costs and write addenda to

contracts. Assemble permit packs prior to excavation on new

projects. Process incoming and outgoing mail. Answer multi-line

telephone, provide customer service and respond to requests for

information. Secure building at night.

Office Assistant

Page County Treasurer's Office . Clarinda, IA . January 2005 to

July 2006

Assist customers with property tax questions and payments. Prepare

vehicle titles and registration. Balance books at the beginning

and end of every work day.

Food Server

J. Bruner's . Clarinda, IA . February 2003 to July 2006

Provide customer service; ensure that the guest has a pleasurable

dining experience by anticipating his/her needs. Help to create a

rich environment for social interaction. Perform closing

procedures. Provide design ideas and assistance for updates to

interior decor.

Sterile Room Technician

Dr. Phillip R. Parker DDS., MS., MS. . Norman, OK . January 2000

to August 2002

Sterilize instruments, patient chair and surrounding work station.

Develop x-rays. Administer fluoride treatments and assist with

suction and sealants. Interact with patients, especially children,

to provide a friendly environment for their visits and help them

remain calm. Create public relations materials: design

informational bulletin boards emphasizing dental health and oral

hygiene; create displays and other merchandising for dental

products sold on site.

Corporate Trainer/Manager's Assistant/Hostess

Don Pablo's Mexican Restaurant . Norman, OK . September 1995 to

September 2001

Travel for the company to train new employees and assist with

operations for new establishments. Teach employees their specific

jobs as well as skills needed to work with the public. Manage

employee orientation and paperwork. Complete service manager

training program, which requires competency in every position in

restaurant before earning service manager status. Responsible for

all cash drawers and opening of restaurant in the morning.

Education

Norman High School . Norman, OK

May 1997

Northeast Technology Center . Pryor, Ok

C.N.A. License

American Heart Association . Tulsa, OK

C.P.R. Certification

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