JEZABEL FRANCO

Cel. 760-***-****

abjx9j@r.postjobfree.com

Skills:

• Computer Literate: Proficient with Internet, Word, Excel, Outlook and Power Point.

• Work Environment: Thrive in fast paced and multi-tasking environment, Able to work with little or no

supervision, Can maintain energy level and positive attitude thru out shift.

• Excellent Customer Service Skills: Ability to diplomatically handle customer complaints or demands by

offering viable solutions to their issue.

• Work Ethic: Capable of building strong work relationships thru effective comunication, loyalty, respect,

profesionalism, courtesy and friendliness.

• Typing Skills: Able to type 45 words per minute.

• Bilingual: English/Spanish.

Experience:

Call Center Operator/Customer Service Agent Sep 2010-currently employed

Advanced Calling Center Tecnology

San Luis, Arizona

• Customer service agent on call center environment for AT&T. recieve customer calls and provide information

regarding their accounts.

• Taking payments, upselling of telephone services, wireless, Direct TV and High Speed Internet.

• Provide superior customer service while using multiple computer programs simultaneously to process orders,

check billing information, change account info and take payments.

Call Center Operator (Tech Support) May 2009-October 2009

Telvista AT&T Account

Mexicali, Baja California

• Handling call volume of about 400 calls on a weekly basis as tech support/customer service representative for

AT&T in English and back up for Spanish deparment.

• Handled diferent programs simultaneosly for data compilation regarding account, running conectivity tests,

checking for area outages, dispatching technicians out to location.

• Follow procedure to find out what the conectivity issue was, by probing and having customer go thru basic

steps to make sure there wasn’t a reason within the household in the equipment set up for conectivity issue,

apology and reassurance to client would do everything possible to get the issue resolved, focused on solving

issue without blame, once the issue was located take neccesary steps to fix issue and explain to customer what

the issue was and how to prevent it from happening next time while at the time reassuring them “We are more

than happy to help 24 hrs a day 7 days a week including holidays”. Thanking customer for their call and

asking if there is anything else you can help them with before disconecting call.

General Office Clerk/Loan Servicing April 2008-July2008

RaboBank/Manpower

Imperial, CA

• Processing payments for loans using Metavante computer system.

• Processing advances, money transfers and customer service.

• Constant use of outlook and excel, filing and file inventory.

• Account maintenance and management.

Promotions Team Manager Oct 2007-June 2008

Campaigners in Association with Sunflower Corp.

El Centro, CA

• Hire and train product demonstration associates in sales, customer service and as brand embassadors

• Purpose to create brand awareness while striving for sales and product recognition.

• Act as liasion between Campaigners and WalMart by coordinating the events locally.

• Guide team members, discipline as necessary, enforce dress code, train in sales skills, handle difficult

situations with customers and unussual requests.

• Scheduling, problem solving, market survey reports back tom company.

• Act as product embassador for brands such as Kellog’s, Danone, Gillete, Dove amongts other’s by engaging

customers and asking them to try our product free of charge while providing nutrional information, store

location, price and content striving for sales.

Project Coordinator Oct 2007- Nov 2007

(Independent consultant)

Imperial Valley Economic Development Corporation (IVDRC)

El Centro, CA

• In charge of coordinating 200 people annual awards dinner. Responsibilities included selection and

coordination of music band, invitation selection, printing and mailing, banquet facility, flower arrangements

and dinner selection.

• Responsible for coordinating travel arrangements and accommodations for special guest speakers, taking

RSVP’s and coordinating seating charts.

• Responsible for creating annual power point presentations to summarize IVDRC’s business development

efforts and recognize its partners.

• Constant written and oral communication in english and spanish for coordination of vendors.

Call Center Operator/Customer Service March 2007-Sep. 2007

(Temporary thru Manpower)

Imperial County Superior Court

El Centro, CA

• Provided information regarding legal procedures and legal options to citizens with a traffic citation, expedited

extensions, payment plans and traffic school referals.

• Individual case management thru computer system, mailed necessary forms, processed credit card payments

for citations and proof of insurance.

• General office work such as faxing, copying, answering phones and mailings.

• Translation of legal documents and interpretation in court setting.

Production Assistant April 2006-June 2006

Resident Evil 3

Mexicali, B.C.

• Responsible for general office management and coordination such as, purchasing of food and water, office

machine maintenance and office supplies.

• Problem solving for lead actors and producers.

• Arranged for welcome basquets and welcome packages for lead actors, provided information of local

restaurants, clubs and cultural events as well as obtain tickets and table reservations.

• Personal assistant to lead actor Ashanti.

• Personal assistant to producer Jeremy Bolt.

• Translation and interpretation for production.

Production Assistant June 2005

!Huff /Sony Pictures

Tijuana, B.C.

• Responsible for script breakdown and distribution of same as well as call sheets.

• Coordination of incoming crew, rooms, parking, id badges and meet & greet.

• Copy and distribution of scripts for cast and crew.

• Translation and interpretation spanish to english and vice versa.

• Personal assistant to Mr.Oliver Platt.

Production Assistant Jan. 2005-March 2005

Jarhead /Universal Pictures

El Centro, CA

• Cast and schedule extras for haircuts, wardrobe fittings and on set call times.

• Clear permits for minors and provide parents with Coogan Account information.

• Help extras with paperwork for image release and payment for their work.

• Filing of headshots, answer multiple phone lines, faxing, copying, receiving sorting and mail distribution.

• Interpreting and Translation for Director Sam Mendez and Casting Director Deedra Rickets

On Air Talent (Disk Jockey)/Producer Aug. 2003-Jan. 2005

Mix 98.3 F.M./Cadena Baja California

Mexicali, B.C.

• Host and producer of The Early Morning Mix Show, a bilingual morning show containing news, traffic

reports and entertainment.

• Write, edit and translate radio comercials.

• Interviews with local and national celebrities and town dignitaries.

• Live broadcast from diverse locations.

• Programing and production.

English as Second Language Instructor Sep 2000-June 2001

CETY’S Universidad

Mexicali, B.C.

• Instructed spanish speaking adults in english grammar, vocabulary, and writing in preparation for

profesional evaluation of the english language.

• Prepared and held weekly conversational sessions for the development of language skills of the students.

• Monitored students progress thru testing as well as attendance, kept records of students grades and reported

back to Department Chief.

Education:

San Diego School of Radio and Television Broadcasting

June 2003

San Diego, CA

San Diego City College Arts Program

June 2003

San Diego, CA

Foothills High School

June 1996

San Marcos, CA

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