J ESSICA WARD

**** ****** ******* **, ** Grange, NC. 28551 P hone: 919-***-**** A lt : 252-***-**** E mail :

p abjx9a@r.postjobfree.com

OBJECT IVE: To contribute my skills in a challenging position that facilitates growth and

advancement.

PROF I LE: Excellent leadership skills. Strong organizational and interpersonal skills.

H ighly trustworthy, ethical, and discreet. Confident and poised in interactions with

i ndividuals from a variety of backgrounds. Excellent verbal and written skills.

Computer skills: Proficient in Microsoft applications including Word, Excel, PowerPoint and

ACCESS

EMPLOYMENT:

ASSISTANT PROGRAM DIRECTOR (July 10 –

p resent)

Integrated Programs and Services (IPAS) Goldsboro, NC

Responsibili ties include:

• Coordinating, overseeing, and executing intakes, assessments, Medicaid

authorizations and reauthorizations, and utilization management and review

• Implementing programmatic and administrative policies and procedures in order to

a ttain program goals and objectives.

• Supervising the service staff for all agency endorsed programs including adult

services, child services, and substance abuse services

• Responding to alleged violations of rules, regulations, policies, procedures, and

S tandards of Conduct by initiating investigative procedures. Monitoring, and as

necessary, supervising compliance activities, to include internal audits, to identify

t rends

• Ensuring quality assurance in the program’s service delivery including appropriate

and responsive care, clinical care, and documentation

• Ensuring productivity in the program to meet standards

• Ensuring continuity of care in the provision of comprehensive services, and

coordinating communication with other service components of the agency and

collateral agencies

• Serving as a liaison between the agency and other agencies of the service continuum

• Serving as the facilitator and board member of the Client’s Rights Commit tee,

serving as a member of the Clinical Team, serving as a member of the Quality

Assurance Team, serving as a member of the Auditing Team (to organize, oversee,

and prepare for state audits, national accrediting audits, L ME audits, and Medicaid

audits)

• Providing monthly and quarterly reports to the CCO and COO of IPAS, DHHS, and

t he local L ME

• Developing, monitoring, and revising of PCPs and t reatment plans, safety plans, and

c risis plans

• Ensuring billing, clinical, and administrative documentation is submitted as

required and on t ime, with minimal reworking. Conducting a sample audit/review of

documentation to ensure adherence to agency, state, Medicaid, and clinical

guidelines

• Providing staff t rainings as required to include documentation t raining, t reatment

p lanning, and crisis response

• Coordinating with the Quality Assurance committee regarding the completion of any

i nternal plans of correction as required

• Monitoring of services to include site visits to the home, school, and community

• Developing and supervising the crisis policy to include scheduling of on-call staff for

24/7/365 crisis/emergency response

• Coordinating, supervising, and reporting all incident reporting of Level I, I I, and I I I

i ncidents/crises. E nsuring proper reporting of violations or potential violations to

d uly authorized enforcement agencies as appropriate and/or required

CASE MANAGEMENT COORDINATOR (Aug. 09

– J uly 2010)

I ntegrated Programs and Services (IPAS) Goldsboro, NC

Responsibili ties include:

• Developing Person Centered t reatment Plans for child, adolescent, and adult Mental

Health consumers based upon clinical assessment, diagnosis, behaviors, needs, and

client interviews

• Developing Safety/Crisis plans for child, adolescent, and adult clientele

• Serving as an on-call emergency/crisis first responder

• Providing direct coordination/supervision of all Case Managers, their case load

assignments, and their teams of staff for all agency endorsed mental health and

substance abuse services

• Assisting / directing Case Managers in developing and overseeing the individual and

family psycho-educational components of t reatment

• Providing oversight to therapeutic mentoring and skill building interventions

• Ensuring consistency across all levels of the service delivery coordinating with

L icensed staff to ensure that all necessary assessments are completed, diagnoses are

congruent with behaviors exhibited/reported, and t reatment goals are diagnostically

and client driven

• Ensuring various billing, clinical, and administrative documentation is submit ted as

required and on t ime

• Coordinating, with QI/QA Commit tee, the completion and satisfaction of any

i nternal plans of correction as required and investigating/resolving any issues of

compliance/quality t o include compliance with H IPPA guidelines

• Coordinating, with the Medical Records Department, the auditing and review of

client records

PROGRAM COORDINATOR (SEPT. 08 –

A ug. 09)

Eagle Quest of Nevada, Inc. (EQI) Las Vegas, NV

Responsibili ties included:

• Hi r ing, t raining, scheduling and supervising staff members; conducting performance

reviews

• Case management and t reatment planning (developing individualized t reatment

p lans based upon client diagnosis, history, behaviors, and t reatment needs)

• Providing insight, recommendations, and client advocacy at t reatment team

meetings

• Program management, development, and improvement including the maintenance of

budget and financial reports, policies and procedures, data t racking tools, quality

assurance, and responsibility for the Day Treatment facility

• Collaborating and partnering with assorted agencies and departments including the

Department of Children and Family Services, Probation and Parole, educators,

t herapists, and other mental health professionals to provide quality services to youth

• Coordinating rehabilitative mental health services for youth in therapeutic foster

care meeting DSM criteria for mental illness

• Providing psychosocial rehabilitative services to youth of various populations

( including foster care, probation and parole, JSO, abuse/neglect) and ages (preschool

t hrough early adulthood)

• Providing parent/caregiver t raining and skills

• Completing daily clinical documentation of services provided

• Managing, documenting, and dispensing medications

H ighlights included:

• Researched, wrote, developed, implemented, and managed the DRIVE (Developing

Responsibili ty, Integrity, Vision, and Empowerment) clinical Day Treatment

p rogram

( including a 12 week curriculum based upon a Trauma-Focused Cognitive

Behavioral Model

- Have been extended an offer from Horizons Publishing Company to publish)

• Designed and developed an extensive auto-reporting/auto-populating client database

A DM I N ISTRATIVE ASSISTANT (OCT. 07-JULY

08)

Domestic Values Education and Support (DVES) Lynchburg, VA

Responsibili ties included:

• Case management; received and processed referrals and documented client

i nformation for a growing Domestic Violence program for offenders

• Coordinated with board members on fundraising efforts and program development

H ighlights included:

• Researched media influence on Domestic Violence for the development of

educational presentations

PROGRAM COORDINATOR (MARCH 07-

JULY 07)

Harr ison County Court Appointed Advocates (CASA) Clarksburg,

WV

Responsibili ties included:

• Recruitment, t raining, and supervision of 15 client advocates

• Maintained a caseload of 135 abused/neglected children

• Prepared, reviewed, and disseminated court reports, recommendations, and

documentation

• Recorded and managed confidential files and information

• Attended civil abuse hearings and Child and Family Team meetings

H ighlights included:

• Developed new and improved recruitment tools resulting in an expansion of

volunteer force

• Educated the community about domestic violence and child abuse

PROGRAM COORDINATOR (JUNE 05-

NOV. 06)

Big Brothers Big Sisters of Tampa Bay (BBBS) Lakeland, FL

Responsibili ties included:

• Recruitment, t raining, and supervision of Big Brothers/Sisters

• Program management, development, and improvement of POWER (Promotion Of

W isdom, Empowerment, and Responsibili ty) for Girls and MCOP (Mentoring

Children of Prisoners)

• Maintained a caseload of 95 at-r isk youth

• Prepared grant requisitions and all program reports including development and

management of program budgets

• Assessed family r isk factors based on home visits, monitoring, and child and family

i ntakes

• Coordinated special events and t rainings and developed program partnerships

• Provided psychosocial skills groups for youth

H ighlights included:

• Researched, wrote, developed, implemented, and provided POWER for Girls

( including a gender specific cur riculum utilizing a strengths-based approach)

I NTERNSHIP (MAR.-JULY

05)

Women’s Resource Center (WRC) (Winterhaven, FL)

Responsible for client intakes and referrals, record and data entry, facilitation of domestic

v iolence and self-esteem support groups for women.

EDUCAT ION AND TRA IN I NG:

B.A. Psychology – 4.0 GPA Honolulu, H I

• Member of Delta Epsilon Sigma National Scholastic Honor Society and Psi Chi Honor Society

• Dean’s List all four years and graduated with honors Suma Cum Laude

• Continued professional education and training in prevention and victim services, domestic

v iolence and sexual abuse, trauma issues for youth, crisis responder services, t reatment

p lanning, person-centered thinking, cultural diversity, medication management, and program

management and development

• CPR and First Aid certified

• MANDT and CPI t rained

• Served as a member of the Teen Pregnancy Prevention Alliance, Ambassadors for Prevention,

and a Board Member of DVES

Contact this candidate