William (Bill) Miller *** Deep Water Point

Anderson South, Carolina. 29621

Cell 678-***-**** Home

864-***-****

abjx8h@r.postjobfree.com

SUMMARY . Network professional with over thirteen years

experience providing hardware and software support to

internal engineers, resellers, and end-users of large-

scale networks and desktop stations. Solid knowledge of

how the Internet works.

. Skilled in network and hardware

troubleshooting. Familiar with heterogeneous networks,

skills include working with ISP's on packet loss,

routing issues, and Telco's access equipment.

. Performed roll-outs installs and moves, including

configuring, racking, cabling and wiring. Strong overall

PC Networking hardware skills. Trained in complex

network monitoring tools including NetCool, Vantive, AHD

Helpdesk, BMC Patrol, and others.

. Familiar with Clone PCs, Sun servers, Cisco routers

and switches Altheon and Juniper, Telco equipment, IBM

Blade servers., back up servers, and tape libraries.

. Comfortable and effective

escalating various types of issues to different groups,

including complex BGP and DNS issues, within the

dynamically changing environment of an enterprise NOC.

. Personal attributes include excellent communication

skills and sound judgment under pressure as well as

organizational, analytical, and troubleshooting skills.

. Able to host conference calls, take charge, and get

complex issues resolved. Interacts productively with

people of diverse backgrounds. Well-liked team player.

Clear and concise spoken and written communications.

Oriented to quality work and its timely completion.

Experience

9/2007- 9/2010 SAVVIS SC8/SC9 Internet Data Centers, Santa Clara, Ca.

. Maintained/worked in SC8/SC9 NOC and Internet Data

Centers.

. Troubleshot and Escalated in a timely manner to

resolution all

NOC, Customer Facilities related issues with

appropriate parties.

. Frequently performed managed customer installs

including working

in cloud environments with Nexus switches and many

different

types of advanced Security appliances.

.. Worked with customers in person and remotely while

maintaining

and Managing proprietary Networks to their standards.

2004 - 2007 Veritas/Symantec

Veritas Purchased by Symantec in 2005

NOC Engineer

. Monitor networks using NetCool. Verify network

outages and other facility related problems.

. Monitor all of Symantec's/Veritas, networks,

databases, systems and applications. Escalate issues to

engineers.

. Monitor and maintain Symantec (formerly Veritas)

backup servers.

Systems Administrator in the NOC

. Addressed troubleshot, and escalated network,

services, systems, databases, and application outages

1997 - 2003 Exodus Communications/Cable Wireless, Santa Clara, CA.

World's largest COLO ISP for high profile, high bandwidth

customers encompassing customers from mom & pops to large

Telco's.

Monitoring Lead/NOC Engineer/Assistant Manager

. Worked in all Exodus NOC's in Santa Clara Internet

Data Centers.

. Performed network troubleshooting of heterogeneous

networks.

. Addressed ISP's technical problems including packet

loss, routing issues and Telco's access equipment T1

through OC48 etc.

. Acquired detailed working knowledge of Sun servers,

Cisco routers and switches Altheon and Foundry Big Iron,

Telco equipment and various monitoring programs

including WebWatcher, NetCool, BMC Patrol, etc.

. Racked, cabled, set up, and maintained various

networks for customers.

1994 - 1997 Acer Computer, Santa Clara, CA.

Designs and markets personal computing solutions for end-

users including tablet and desktop PCs, notebooks, servers,

and peripherals.

Desktop Support Specialist

. Provided desktop and LAN hardware and systems to

resellers and individual customers.

. Set up, used, maintained, provided training and

managed the team's Computer Network and lab.

Education & TRAINING

Solaris 8.0 Sun Campus: Hardware, Admin & Troubleshooting.

NetBackup 5.0 Veritas University, Solaris & Windows.

Cisco Routing & Switching Campus/Geotrain Campus CCNA, ICND

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