Customer Service Sales

Rachel Verbeke

**** ********** *****, ************, ** 46268

Phone: 248-***-****, Email: abjx7t@r.postjobfree.com

Highly-motivated professional seeks a career in accounting.

Strong mathematical aptitude, analytical and problem-solving skills. Strengths in organizing, customer relations,

managing multiple priorities in a fast-paced environment, and performing effectively in a team or leadership role.

• Friendly, self-motivated, and goal-oriented.

• Effective communication skills, both written and verbal.

• Efficient with a strong work ethic.

Education

Walsh College, Troy, MI

Bachelor of Business Administration • Major: Accounting Processes, September 2010

• Maintained two positions while completing degree requirements.

Oakland Community College, Auburn Hills, MI

Accounting Certificate, 2007

Associate of General Studies degree, 2006

Relevant Coursework

Principles of Accounting I & II Advanced Managerial Accounting Intermediate Accounting I & II

Computerized Accounting Financial Management Business Computing Tools

Business Communications Financial Markets Professional Communication

Experience

Dining Room Manager/Customer Service, Kruse & Muer Restaurant, Troy, MI, 2007-Present

• Implemented a new gift certificate program that increased banquet sales and referrals.

• Promoted to management position due to dedication, dependability, and determination to achieve goals.

• Selected by senior management to train and coach staff, demonstrating ability to coordinate events and manage staff

effectively.

• Consult with customers to develop a menu aligned with their budget and provide cost estimates.

• Provide exceptional service and attention to details to make events seamless, increasing customer satisfaction and

loyalty.

• Conduct physical beverage inventories to compare actual to sales/purchases.

Customer Service Representative, PNC Bank, Madison Heights, MI, 2009–2010

• Consistently exceeded goals by using suggestive selling techniques.

• Able to communicate and interact effectively with individuals at all levels.

• An experienced team player, bringing enthusiasm and energy into group efforts.

• Developed client relationships through exceptional customer service that promoted retention.

Customer Service Representative, Bahama Breeze, Troy, MI, 2006-2007

• Provided a high level of customer service to provide guests with a positive dinning experience and ensure customer

satisfaction and retention.

• Demonstrated professional communication skills, interacting with customers and utilizing suggestive selling

techniques to achieve sales goals.

• Trained new staff in business operations, customer service, and sales.

• Promoted a positive environment to motivate team members.

Computer Skills

Excel QuickBooks Pro Word PowerPoint Access

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