Customer Service Manager

Chuck Clore

**** *. *****, ***********, ** *****

417-***-**** abjx72@r.postjobfree.com

Cell: 417-***-**** abjx72@r.postjobfree.com

Creative Overview

Award-winning graphic designer who is driven to create visuals that seize

the reader and create a compelling call to action. Excellent communicator

who takes great pride in honing multiple resources into a concise paragraph

or succinct line that conveys the essence of clients and services.

Talented visual communicator with strengths in assimilating information,

collaborating on mission goals and brainstorming strategies.

St. John's Health System Marketing & Customer Service

Creative Services Manager/Art Director-2000-2010

Promoted and served the full gamut of health system service, quite

literally from head to toe, helping the strategies of the Marketing &

Customer Service efforts to advance St. John's Clinic, service lines,

product lines, special events and image. Produced annual reports,

campaigns, invitations, brochures, cartoons books and posters. Most

recently, primary responsibilities have been servicing St. John's

Foundation for Community Health and Media Relations and St. John's Clinic

Marketing.

Clinic Marketing Team accomplishments include the following:

. Increased awareness of St. John's Clinic from 69% in 2003 to 96% in 2009

. Facilitated marketing for over $250,000 dollars in advertising

expenditures

. New creative approach improved ReSTOR seminars' attendance by 300%

. LASIK advertorial campaign saw a 250% increase in procedures and remained

at 150% above average

. Branson 6-2-8 extended hours campaign delivered a 60% increase in visits

to St. John's Urgent Care

. LASIK advertorial campaign saw a 250% increase in procedures and remained

at 150% above average

. Branson 6-2-8 extended hours campaign delivered a 60% increase in visits

to St. John's Urgent Care

. Created direct mailers boosting event attendance:

. Nixa Super Clinic Grand Opening in 2005-over 1,500 people attend

. Nixa Bike Ride-2008-400 attendance the first year-2009-1,000 attendance

the second year

. Rolla Sneak Peek 300 attend, Super Clinic Grand Opening 1,500 attend in

2009

. Health Fitness & Safety Expo in Berryville had 1,500 attend first year

event in 2009

The St. John's Foundation Team accomplishments include the following:

Increased participation and giving Annual Co-Worker Fund Raising Campaign

Foundation Totals:

. 2009 - Mercy Difference $294,109 2,852 donors

2008 -St. John's Sunshine Run-10K, 5K & 1 Mile Fun Run posters, flyers,

brochures, registration forms, and banners promoted the community run.

Over 1,900 people participated in Sunshine Run raising over $40,000. The

uniquely designed gold medal invitation for the Bruce Jenner VIP event

preceding the run helped create interest in this event that raised

$6,075.00.

2009 -St. John's 30th Annual Sunshine Run T-shirt months before the race

helped early registration events resulting in over 900 number of pre-

registered participants easing the load of last day registration.

Wanenmacher Advertising Company

Vice President-1992-1999

This local/regional agency, under the leadership of Paul Wannenmacher,

afforded opportunities to service businesses in southwest Missouri,

Arkansas, Kansas City and St. Louis. Wannenmacher's many retail accounts

quickly brought an immersion into several media projects-a welcome

expansion of creative opportunity since previous experience at Noble &

Associates and Young & Company Advertising was primarily print related. 30

second radio and television spots honed writing skills. Writing and

designing the Memories in the Making! brochure, playing off SDC's mission

statement "Create Memories Worth Repeating." led to more SDC projects.

Advancements from Art Director to Creative Director to Vice President

followed.

The agency's business savvy taught the value of a media budget, keeping the

creative output high and the costs low. Worked with auto dealerships,

furniture stores, political campaigns, radio stations, non profits,

tourism, events and publications.

Wannenmacher Advertising accomplishments include the following:

. Built a strong computer graphics department

. Built and directed the creative staff on print, television, and radio

production

. Established the graphic style and supervised publication of BIG SPORTS,

TODAY'S INDIA,

. Drove customers though the doors of retail clients, increasing the bottom

line

. Filled theater and event venues

. Improved the image and awareness of clients

. Educated the public on community issues

. Helped get a few good people elected

Noble & Associates

Art Director-1989-1992

Skills

Adobe Creative Suite CS3 (PhotoShop, InDesign, Illustrator), Quark XPress

6.52.

Professional Training

SkillPath Seminars: Adobe PhotoShop, Adobe Creative Suite 1 & 2

2009 PRSA Conference- "Mastering the Changing Media"

2004 & 2005 How Design Conferences

Professional Affiliations

Active member of AAF of the Ozarks (formerly Springfield Ad Club)

Awards

Received 37 regional ADDY awards and recognition from Missouri Hospital

Association

Received American Advertising Federation's 2009 Silver Medal Award for

Lifetime Achievement

Hobbies

Editorial cartooning, logo development, photography and walking Rocco a

Havaneese pooch

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