Customer Service Health
Resume:
DENISE WALLACE
CLYO, GEORGIA 31303
************@*****.***
OBJECTIVE:
To obtain a position that uses my clerical skills in providing secretarial
support for a growth oriented company.
EDUCATION:
CERTIFICATES:
09/09 The Economic Stimulus Package and Its Impact on HIPAA -
Telnet
2008 Certified weigh master
09/08 Researching Coding and Billing Compliance Issues - Telnet
09/08 Patient Access Certification - Home Town Health University
Course
10/07 Developing a Coding, Billing, and Reimbursement Compliance Plan
- Telnet
08/07 HIPAA Security - Home Town Health University Course
07/07 Your Role in the Revenue Cycle - Home Town Health University
Course
06/07 HIPAA Privacy - Home Town Health University Course
04/07 Becoming a Customer Service Superstar - Home Town Health
University Course
03/07 Home Town Health University Orientation
09/06 Finding and Becoming an Effective Mentor - Home Town Health
University Course
09/06 Creating Service Excellence and Patient Relations - Home Town
Health University Course
1999 Savannah Technical College, Savannah, Georgia
Certificate - completion of Medical Terminology
01/94 Savannah Technical College, Savannah, Georgia
03/96 Secretarial Science Associate Degree
09/89 Effingham County High School, Springfield, Georgia
09/93 Diploma - Vocational/College Preparatory Seal
EMPLOYMENT:
05/97 Health Information Management Analyst Clerk
07/2010 Effingham Hospital, Springfield, Georgia
Processed, assembled and analyzed outpatient and inpatient
records, assured chart deficiency completion of
clinical and nonclinical staff, reported statistical data
monthly, scanned, release of information, filed, data entry
10/05 Cashier
10/08 Pilot Travel Centers, Savannah, Georgia
08/96 Operated a cash register computer, swept, mopped, stocked fast
food area,
04/97 coolers, and groceries, bagged ice, emptied trash, cleaned,
stocked and 07/95 counted cigarettes, operated weigh scale,
western union, transflo
03/96 and lottery machines, operated fax and copier machine
09/94 Library Assistant, College Work Study
06/95 Savannah Tech Library, Savannah, Georgia
Reshelf materials, labeled books, and operated copier
06/92 Assistant Switchboard Operator
08/92 Effingham County Correctional Institute, Springfield, Georgia
AWARDS:
2010:
Certificate of Appreciation - American Heart Association
Patriot National Roll of Honor - Help Hospitalized Veterans
Certificate of Appreciation - Special Olympics
Certificate of Appreciation - Easter Seals
Certification of Acknowledgement - Boys Town
Patriot of the Year 2009 - Help Hospitalized Veterans
Volunteer Tutor Workshop Certificate of Completion 2004
Editor's Choice Award 2000
Poems Published:
Poetry's Elite, The Best Poets of 2000
The Fountain of Peace
Best Poems of 1996
Best Poems of 1995
Outstanding Poets of 1994
Hope Grant 1993
Who's Who Award 1992
REFERENCES: Available upon request
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