Customer Service Project Manager
Resume:
Debra Klick
Phoenix, AZ ****9
abjx5e@r.postjobfree.com
Summary of Qualifications
Self-motivated individual with an established reputation for reliability,
commitment, teamwork, flexibility, bottom-line quality control and high
productivity in fast-paced environments. Demonstrated skills of
leadership, communication, multi-tasking, continued learning in different
work environments with a work ethic that promotes teamwork and results.
Professional Experience
. Set up projects, budgets, jobsite utilities, change orders, payment
applications (AIA)/misc. invoicing.
. Tracked, obtained and prepared preliminary notices, lien waivers, and
certified payrolls.
. Processed/tracked contracts, insurance, submittals, RFIs, ASIs, MSDSs,
O&Ms, and panel schedules.
. Obtained permits, scanned and filed documents, maintained office
equipment, scheduled delivers and handled multi-line phone system.
. Assisted project managers with monthly projections, WIP, cost reports,
expense reports and collections.
. Processed AP, AR, GL, Journal Entries, and Balance Statements.
. Obtained insurance and bonding for new projects, checked subcontractor
qualifications and licenses.
. Wrote instruction manuals for accountants, project assistants and
administrative assistants.
. Administered health insurance, 401K plan, prepared quarterly reports
and sales tax.
. Assisted with bidding, tracked bid and construction documents, picked
up/delivered plans.
. Administered computer software training, installed new software and
hardware, resolved computer problems and assisted in network
installation.
. Handled customer service requests for 72 luxury condominium units.
. Managed travel arrangements, coordinated meetings, and provided
administrative support for corporate officers.
. Designed company logos for two corporations.
. Helped company to achieve the Fortune 500 list within three years of
its creation.
. Scheduled delivery of architectural mockup to clients and designed the
shipping case for it.
. Managed onsite accounting and assisted project manager with 34 multi-
million dollar custom homes constructed simultaneously.
. Read, typed, validated, and confirmed information from scanned images,
utilizing strict Bureau guidelines ultimately processing 75 million
forms.
. Worked in team environment to ensure consistency and accuracy (99.6%),
far exceeding clients' expectations.
. Participated in focus groups to improve the quality and efficiency of
the work flow process.
. Protected confidentiality of the Census data to the high standard of
Title 13 of the Privacy Act.
. Received security clearance from the United States Department of
Commerce (Suitability Determination).
. Computer software used: Spectrum, Textura, Quickbooks, StarBuilder, JD
Edwards, Timberline, Peachtree, Timepro, Peoplesoft, Prolog,
StarProject, Expedition, Excel, Word, Powerpoint, Outlook, Access.
Debra Klick, continued
Page 2
Work History
Vangent, Inc., Phoenix, AZ 85034 01/10 - 09/10
Team Lead (Supervisor) - Edits/Audit Resolution Analyst
Wilson Electric/Netsian Technologies Group, Tempe, AZ 85281 10/08 - 03/09
Project Accountant - Project Assistant
Rowland Companies, Scottsdale, AZ 85255 08/00 - 02/08
Project Accountant - Project Assistant
The Weitz Company, LLC, Phoenix, AZ 85328 09/05 - 06/06
Project Assistant
T.C. Masonry Services, Inc., Glendale, AZ 85301 12/98 - 06/00
Project Accountant - Office Manager
Gray & Olson, LLC, Phoenix, AZ 85020 02/97 - 12/98
Project Assistant - Bid Coordinator - Customer Service
Osage Constructors, Inc., Fulton, MO 65251 06/90 - 11/94
Project Assistant - Bid Coordinator- Executive Administrative Assistant
Kidwell Construction, Inc., Kingdom City, MO 65262 03/84 - 06/90
Corporate Secretary, Project Assistant
Daniel International, Callaway Nuclear Plant, Fulton, MO 65251 03/79 -
03/84
Senior Accounting Technician
Seminars, Trainings and Certifications
Date Type Company Title Description
12/08/09 On-Line Class University of AZ Complete Bookkeeper
Techniques and tricks to fully utilize
Currently taking Quickbooks & Certification QuickBooks.
Officially-endorsed
Training partners for Intuit.
10/20/09 Class 2 Day GateWay Workplace Readiness Skills
Teamwork, Communication, Critical
Community Thinking, Customer Service, Time
College Management, Stress Management &
Career Advancement
12/2006 Seminar 1 Day Franklin Covey The 4 Disciplines of Execution
Breakthrough Tactics for Managers
11/2006 Seminar 2 Day Franklin Covey The 4 Roles of Leadership
How to move beyond the"Manager"
mentality and take the role of "Leader"
05/2006 Seminar 1 Day New Horizons Excel 2003 Advanced
Conditional formatting, linking, macros,
functions, formatting, tables, charts...
11/2005 Seminar 2 Day Holdman Construction Law Seminar
Arizona's Prompt Payment Laws
Broadman Fundamentals of Arizona Lien Law
and Stop Notice Law
09/2003 Seminar 3 Day GEAC AEC World 2003 Client Conference
The Best of Crystal Reports
Solutions Advanced Starbuilder Job Cost
Reports Wizard
Contact this candidate