Customer Service Sales

SHILPI SINHA

**** ******* ** 415-***-****

San Jose, CA 95121 ***********@****.***

OBJECTIVE

To combine passion for Human Resource with commitment to contributing to

the organizations bottom-line with excellent knowledge in Problem solving

skill.

EMPLOYMENT OVERVIEW

Sales Associate

Macys Retail Store, San Jose, CA March 2010 - Present

. Met and exceeded daily and monthly sales goals.

. Added new customer for Macys by opening loyalty accounts.

. Helped customers with their query regarding merchandise.

. Provided excellent customer service.

Customer Service Associate

DeAnza College, Cupertino, CA January 2010 - March 2010

. Provided customer service, which includes helping students in finding,

purchasing and buyback activities.

. Assisted in organizing and maintaining inventory.

Corporate Account Manager

Kotak Mahindra Bank, Pune, India January 2008 - November 2008

. Developed and Maintained Corporate Banking Relationships with

Companies and Individual Clients.

. Successfully done Cross Selling and provided exceptional customer

service.

. Interfacing with Corporate and Companies, for Salary accounts for

employees.

. Managed individual customer accounts and provided financial assistant.

Senior Customer Executive

Mphasis Private Limited, Pune, India May 2004 - January 2006

. Monitored and motivated the team members for better performance..

. Regularly handled high volume calls.

. Motivated team members to improve quality and sustained the work

pressures as a Team Leader.

. Rewarded as a consistent performer and achieved targets in stipulated

time and cost limits with standard specifications.

. Successfully handled more than 100 calls per day in high volume

season.

EDUCATION

2009-2011 Pursuing A.A degree in Business Administration, Deanza

College, CA

2006-2008 Post Graduation in Business Administration, Pune, India

2001-2004 Bachelors of Sciences, Chemistry, Pune, India

Extracurricular Activities

. Organized Fundraising program for AIDS patients and orphan children.

. Member of a business club in Deanza College.

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