Sales Customer Service

KAROL J. HOFIUS

** ********* *****

Palm Coast, FL 32137

386-***-**** (Home)

614-***-**** (Cell)

e-mail: *****@***.**.***

KNOWLEDGE AND SKILLS:

Microsoft Outlook/Express Machine Transcription

Microsoft Excel Operate Photocopying Equipment

Microsoft Word Operate Book Binding Equipment

Internet/Research Operate Fax Equipment

Oral & Written Communications

EXPERIENCE:

Arcadis, 50 Leanni Way, Unit C4, Palm Coast, FL 32137.

February, 2008 -June, 2009

Project Assistant - answer phones; order supplies; coordinated office move;

coding/submitting invoices; assisted in any and all office duties as needed

for VP and Survey Manager; marketing research; going to job sites to take

pictures, deliver documents/plans, etc.; communications/coordinating with

government agencies, City of Palm Coast, City of Flagler Beach, FDOT, etc.;

customer service; collections; pay bills; and other administrative duties

when needed.

Quest Software, 6500 Emerald Parkway, Suite 400, Dublin, OH 43016.

November, 2003 - July, 2007

Sales Administrative Assistant - back-up for all Receptionist duties;

coordinate office moves/expansions; coordinate events; work with catering

vendors; travel arrangements; expense report processing; schedule

conference/training rooms; working w/Corporate HR on new hire requisitions,

interview schedules, status change forms, interviewing; hiring, etc.;

maintaining territory assignments for the sales teams; maintaining various

sales reports which are distributed to executive mgt; back-up for other

admins.; coding and submitting invoices; processed trial/license keys for

company world-wide; support VP of sales, sales managers and their teams;

and other administrative duties when needed.

Receptionist/Office Administrator - answering multi-line phone system;

processing mail/UPS; greeting clients/visitors; catering for

training/meetings; schedule conference/training rooms; handle facility

matters; supported other departments with overflow work/projects; ordering

supplies; expense report processing; travel arrangements; work with vendors

for coffee services, vending, kitchen stock, water coolers, plant service,

security system; and other administrative duties when needed.

CPS Consulting Group, LLC., Engineers & Surveyors, 1495 Old Henderson Road,

Columbus, OH 43220.

March, 2002 - October, 2003

Duties included: Operate multi-lined telephone system; worked directly for

President and Vice President; transcribing; copying; processed payroll;

processed mail/UPS; prepare bid documents; preparing final, original

contract books for a variety of projects; greeting clients; organized

company functions/events; ran errands; and various other administrative

duties when needed.

Bischoff & Associates, Inc., Consulting Engineers & Surveyors, 1251 Dublin

Road, Columbus, Ohio 43215.

August, 1999 - March, 2002

Duties included: In addition to all of the items listed below,

interviewed/hired candidates; supervised the Administrative Department

while working directly for the President of the company.

Paul Inman & Associates, Food Brokers, 1225 Dublin Road, Columbus, OH

43215.

June 1998 - November 1999

Duties included: Assisted receptionist; worked directly for the Retail

Manager; assisted all sales and merchandisers; performed some payroll

duties; processed mail; copying; assisted merchandisers in doing sets out

in stores; set up appointments; travel arrangements; and various other

administrative duties when needed.

Bischoff & Associates, Inc., Consulting Engineers & Surveyors, 1251 Dublin

Road, Columbus, Ohio 43215.

September 1983 - December 1997

Duties included: Cross-trained in all office procedures; billing; operate

multi-line telephone system; filing; typing; ordering supplies; greeting

clients; processing mail/UPS; scheduling appointments; ran errands;

organized company functions; copying; faxing preparing bid documents for

prospective bidders; tabulating bids; and assembling final, original

contract books for construction of a variety of projects. In our

Assessment Department: performed duties such as data entry of property

owners/parcel information; court house research; dealing with angry

property owners via telephone and person to person contact; client contact;

and departmental interaction; and various other administrative duties when

needed.

EDUCATION:

Grove City High School, 4665 Hoover Road, Grove City, Ohio 43123

Graduation Date: June 4, 1984

Columbus Technical Institute (CTI) aka Columbus State Community College,

550 East Town Street, Columbus, Ohio 43216 - Two (2) quarters in Business

Administration

REFERENCES:

Available Upon Request

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