Customer Service Management

Kelly C. Resler

**** ********** **** . ********, ** 43209 . 513-***-**** .

********@****.***

EDUCATION: Columbus State Community College

Post Baccalaureate Certificate in

Paralegal Studies

Anticipated Graduation Date: June 2012

Ohio University, Athens, Ohio

Bachelor of Science in Education, June 2009

Major: Integrated Social Studies Education

LEADERSHIP: Trimble Middle School, Glouster, Ohio

Professional Intern, 03/09-05/09

. Planned and implemented units in seventh and eighth

grade classrooms

. Practiced classroom management skills by developing

and enforcing classroom guidelines

. Designed exams and classroom assignments well suited

to the students

Ohio University Department of Residence Life, Athens, Ohio

Resident Assistant, 09/05 - 06/07

. Coordinated social and educational programs for

residents

. Demonstrated leadership skills when conducting group

meeting to discuss issues with residents

. Advised students about personal and academic matters

Ohio University Residence Hall Council, Athens, Ohio

Member, 9/05 - 6/06

. Collaborated with residents to solve problems

. Participated in fund raising opportunities

. Helped organize community service opportunities for

the group

CUSTOMER

SERVICE Kroger, Hilliard, OH

EXPERIENCE: Delicatessen Clerk, 06/07 - present

. Provide customer service in a fast pace environment

. Deliver policy and procedure training to new staff

members

. Maintain compliance of food safety procedures

Lowe's, Columbus, OH

Cashier, 09/09 - present

. Work closely with customers in order to ensure

customer satisfaction

. Collaborate with co-workers and management in order

to resolve problems quickly and effectively

. Operate cash register and use a computer to input

information

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