Customer Service Real Estate

** ******* **** . *****, ** *****

Phone 402-***-**** . E-mail *********@*****.***

Carrie Bohnenkamp

Objective

A highly motivated and enthusiastic secretary with

a wide variety of experience in the general office

and clerical duties and provides assistance and

support for the administrators and staff.

Employment

June 2003 - Present Sam's Club Omaha, NE

Cashier/Bakery Wrapper

Assist customers with both purchases and inquiries

in the store and online.

Receive payments for purchases made and payments to

existing credit accounts.

Assist customers with orders both in person and

over the phone.

Works either independently or with others members

of the staff to ensure that the daily duties in the

bakery are completed by the end of the day.

Clean work area and set up supplies and orders for

the next day.

August 2008 - July 2010 Offutt AFB Community

Center Offutt, NE

Arrange and set up conferences and events in

available rooms.

Receive payments for music lessons, attraction

tickets and other products provided in the

facility.

Provide customers with detailed information on

different products available in the facility.

Answer multi line phone, schedule events in

calendar, take down phone messages, forward

messages and correspondence.

Prepare and sign for mail, packages and deposits.

Ensure the facility is clean and trash taken out at

both opening and closing time.

November 2003 - May 2008 Action Tax and

Bookkeeping Omaha, NE

Execute office automation functions such as storing

and retrieving electronic documents or files,

entering and using electronic mail and information

systems.

Answer phones and provide general information for

customers and personnel.

Greet and assist customers with questions and

concerns in person or over the phone.

Manage day-to-day office functions.

Perform administrative functions to include quality

assurance and tracking of all office correspondence

and reports.

Manage distribution of incoming and outgoing mail,

invoices, payments, and inventory.

Verified names, social security numbers, address

and phone numbers.

Submit required financial documentation for birth

certificates, rent, driver's license, marriage,

work history and proof of income.

Education

August 2003 - May 2008 University of Nebraska in

Omaha Omaha, NE

Bachelors Degree in Gerontology with a Minor in

Psychology

200 completed semester hours

GPA 3.4

Dean's list 3 consecutive semesters

References

Dave Egan

NP Dodge Real Estate Omaha, NE (402) 330 -

5008

Niki Fair

Sam's Club Omaha, NE (402) 521 - 0423

Fred Foster

Metropolitan Utilities District Omaha, NE

(402) 578 - 1032

Felica Herechski

United States Air Force Offutt, NE (402)

650 - 05723

Faith Johnson

Olive Garden Omaha, NE (402) 301 - 1623

Fawnda Johnson

Action Tax and Bookkeeping Omaha, NE (402)

397 - 0761

Traci Carey

Sam's Club Omaha, NE (402) 953 - 92

Summary of qualifications

Almost 5 years experience as a secretary for a

Bookkeeper.

Various experiences with duties, practices,

business procedures, office machines, telephone

systems, billing, scheduling, and inventory.

Exceptional ability to multi task while filing,

welcoming clients, scheduling appointments and

other clerical tasks.

Ability to work well with both clients and other

staff.

Strong ability to prioritize tasks and work

efficiently and under minimal to no supervision.

Strong ability to follow policies and procedures

and clearly explain both to other staff members and

clients.

Great customer service skills in helping handle

problems and find solutions.

Ability to troubleshoot and quickly solve problems

and answer questions or inquire to people when I

need help.

Exceptional ability to record dictation and

transcribe notes to finished copy.

Ability to type a minimum of 40 words per minute

for successful performance.

Knowledge of current Microsoft products and

navigation of the internet.

Ability to use a personal computer to set up and

enter data using a variety of computer

applications.

Great ability to check data to ensure all

information is accurate before filing or mailing

out.

Assist administrator with daily tasks and needs in

providing good quality customer service to clients.

Ability to answer a multi lined phone system and

forward calls or messages to other staff.

Contact this candidate